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“Excellent start” 4 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya   |  
Hotel amenities
Ranked #11 of 111 Hotels in Nairobi
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Excellent start”
4 of 5 stars Reviewed July 17, 2014

ideally located, easy check in & out, great food

pros

- Bit of history and class
- ideal location
- Friendly staff
- Great food
- Free Wifi ( but you need to ensure that you are told in advance)
- Multiple food choice, good bar

Cons
none

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 18, 2014
Dear Rajkamalin,

Thank you for your great feedback.

I am happy that you enjoyed the warm and engaging service from our colleagues. I also notice that you found our food to be great and location ideal.

We look forward to hosting you again in future.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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503 reviews from our community

Traveler rating
    217
    189
    58
    29
    10
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72
129
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170
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Plymouth, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2014

The Norfolk Fairmont was a great place to start our African Safari. This is a well appointed hotel in Nairobi, with nice landscaping, beautiful rooms and attentive staff. An excellent stay. I would highly recommend for either business or pleasure.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 18, 2014
Dear Leo H,

Thank you for choosing Fairmont The Norfolk and recommending us on Trip Advisor!

We are happy you enjoyed your stay with us and look forward to welcoming you back during your next visit to Nairobi.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 15, 2014

I loved the great service and ambience of the hotel. The garden is amazing. the staff is very friendly and professional!!! I would stay at this hotel anytime! and would definitely recommend it to others!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 18, 2014
Dear Xihungasi G,

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations.

We look forward to welcoming you back in the near future.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 15, 2014

Overall Stay was Good ,
Staff were very friendly ,
Food was very good,
However the 1st night at the hotel an inconvenient incident took place where a Staff kept on knocking on my door for 30min @ 02:10am and at the end he decided to Break-in.



  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 18, 2014
Dear Rony G,

Thank you for taking time to share your feedback on Trip Advisor.

We are pleased that you enjoyed your overall stay and highly appreciate your wonderful comments about our food and friendly colleagues.

We have noted your concern on our Duty engineer knocking your door at 02:10am. I apologise that there was a miscommunication between our Royal Service agent and Duty engineer, whereby a guest in the adjacent room had requested us to fix a fused bulb and instead the duty engineer mistakenly visited your room. This has been addressed with the rest of the Team and we will ensure that this type of incident does not re-occur in the future.

We can assure you and all our guests of adequate Security coverage at all times in the entire Hotel.

Your review has been constructive in improving and enhancing our guest experience at Fairmont The Norfolk and we look forward to hosting you in the near future.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 10, 2014

Stayed in the property for more than a week and loved the ambiance, food and the corresponding hospitality. It's an old world charm kind of a place with photo-frames spread throughout highlighting the colonial era. Loved the food which is a mix of African and continental! A bit expensive ( I was at 200 USD per day) but it includes a buffet breakfast so fine! Highly recommended.

Room Tip: Take a room with a view of the inside pool, garden and colonial era tractors and canon!
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 18, 2014
Dear Journalistnitin,

We were honoured to host you and are happy you had an enjoyable stay with us.

Thank you for the great feedback and high recommendation on Trip Advisor.

We look forward to hosting you again.

Best regards,

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 6, 2014

We stayed here twice on our recent African safari. We were not disappointed. The staff are friendly and helpful. We arrived quite late one evening, and check-in was very efficient. Security is great. The breakfast is exceptional, with all types of cuisine and high quality food. The rooms are very nice, and well kept. The gardens are beautiful, and this is an oasis in the middle of the city. If you enjoy history, the photographs throughout the hotel are a must see. As a plus, the hotel kept our some of our luggage for one leg or our journey enabling us to travel light. Would highly recommend, and would return in the future.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 9, 2014
Dear Denise S,

Thank you for taking the time again to generously provide feedback on our hotel and its facilities.

It is heartening to know you have chosen to stay with us for a second time and that we have managed to once again make your stay in Kenya a memorable one. Your loyalty to the Fairmont brand is highly appreciated and we hope that we will have the privilege to welcome you once again.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2014

Very nice hotel in the heart of Nairobi. The staff was amazing, the rooms were modern and comfortable, and the food was great. Plus it's close to Nairobi national park - if you're up for a quick safari. I highly recommend!

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 9, 2014
Dear Mourad B,

On behalf of our team, we would like to thank you for your wonderful feedback on our exceptional services , comfortable rooms, convenient location and great cuisine.

The pleasure was ours to host you.

We look forward to welcoming you back again in the future.

Best regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Nairobi
#8 Romantic Hotel in Nairobi
#9 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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