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“services” 4 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya   |  
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Hotel amenities
Special Offer
3rd Night FREE
Ranked #13 of 134 Hotels in Nairobi
Certificate of Excellence
Kigali
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“services”
4 of 5 stars Reviewed June 4, 2014

good room; adequate amenities; I got messages from friends and colleagues timely and messages carriers are polite and professional ; I like the coffee and tea in the room, however, I could have done with more milk!!!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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626 reviews from our community

Traveler rating
    293
    223
    65
    33
    12
See reviews for
90
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Calgary
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 29, 2014

Historic photos all over, lovely gardens and pool/gym, good meals, helpful staff. Rooms are Fairmont quality- upgrades in the last 10 years excellent.
Easily the classiest hotel to stay at on arrival in NBO!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

Takes you back to the bygone years of old East Africa - hotel is steeped in history and olde world charm. Attentive staff, good choice of meals at two fine restaurants. Pool and gym facilities round off a great hotel.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 6, 2014
Dear Alan B,

Thank you for the great feedback and we are happy our colleagues, meals, pool and gym facilities made your stay memorable.
We look forward to welcoming you back in the near future.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

Quite nice hotel with a heritage. Very nice gardens. It's close to the National Museum. (10min walk). There's a local market on every Tue. which is walking distance as well. I've got some really value for money souvenirs there. Staffs are friendly and quite helpful.

Room Tip: Standard room might be small for those who like big spaces. The room reminds me of Kokyo or Hongkong...
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 6, 2014
Dear Michelle _Zu,

Thank you for your comments regarding your stay with us.

We are glad that you found our Hotel location to be convenient and our staff to be friendly and helpful.

We look forward to hosting you again.

Best regards,
Richard
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Thomasburg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 16, 2014

A well appointed room in a well cared for hotel. Great location and excellent ambience. Very helpful staff ,great food , excellent fitness centre , warm pool and lovely grounds. Well worth joining the presidents club to access the wifi and use of the fitness centre. They even provide the running shoes. Locker room was spacious and clean.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 6, 2014
Dear Beverly H,

We are happy to learn your stay at Fairmont The Norfolk was memorable leaving you with an all-around outstanding experience.

We look forward to welcoming you back in the near future.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 16, 2014

Business trip/Stopover in Fairmont, Very nice colonial tradition (style) hotel in Nairobi. Very friendly staff.
Only struggled with exchange, as you are not able to change into US - but that was a minor thing.
CinCin Bar is great to sit outside, chill and enjoying a cocktail or the famous Tusker Beer.

Room Tip: If you have a chance, do not go for a Standardroom (like No. 21, 23 etc.) no nice view. Check for a...
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 6, 2014
Dear Miracolimuc,

Thank you for staying with us and the great feedback. We look forward to hosting you on your next stay.

Best regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 13, 2014

I stayed at the Norfolk for a few times over a period of weeks and thoroughly enjoyed it. The staff are really friendly and helpful. I had a problem once checking in but it was swiftly resolved. The rooms are proper and so is the food. I dared not venture into Tatu restaurant, but Lord Delamere Terrace did just fine (best pancakes in the world). The gym is decent and not crowded. All what I needed for a great stay. The hotel is tucked away from the city centre so there's no noise, but it also means a bit of a walk if you need to do anything. I'm looking forward to coming back

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 6, 2014
Dear Teecello,

Thank you for taking the time to write a review.

It is pleasing to note that we met and exceeded your expectations. Thank you also for mentioning that we serve the “best pancakes in the world!”

We certainly look forward to welcoming you back again during your next visit to Kenya.

Best regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#8 Family Hotel in Nairobi
#13 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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