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“Pampered” 5 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #10 of 96 hotels in Nairobi
Thomasburg
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Pampered”
5 of 5 stars Reviewed May 16, 2014

A well appointed room in a well cared for hotel. Great location and excellent ambience. Very helpful staff ,great food , excellent fitness centre , warm pool and lovely grounds. Well worth joining the presidents club to access the wifi and use of the fitness centre. They even provide the running shoes. Locker room was spacious and clean.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 6, 2014
Dear Beverly H,

We are happy to learn your stay at Fairmont The Norfolk was memorable leaving you with an all-around outstanding experience.

We look forward to welcoming you back in the near future.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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432 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 16, 2014

Business trip/Stopover in Fairmont, Very nice colonial tradition (style) hotel in Nairobi. Very friendly staff.
Only struggled with exchange, as you are not able to change into US - but that was a minor thing.
CinCin Bar is great to sit outside, chill and enjoying a cocktail or the famous Tusker Beer.

Room Tip: If you have a chance, do not go for a Standardroom (like No. 21, 23 etc.) no nice view. Check for a...
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 6, 2014
Dear Miracolimuc,

Thank you for staying with us and the great feedback. We look forward to hosting you on your next stay.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2014

I stayed at the Norfolk for a few times over a period of weeks and thoroughly enjoyed it. The staff are really friendly and helpful. I had a problem once checking in but it was swiftly resolved. The rooms are proper and so is the food. I dared not venture into Tatu restaurant, but Lord Delamere Terrace did just fine (best pancakes in the world). The gym is decent and not crowded. All what I needed for a great stay. The hotel is tucked away from the city centre so there's no noise, but it also means a bit of a walk if you need to do anything. I'm looking forward to coming back

Stayed April 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 6, 2014
Dear Teecello,

Thank you for taking the time to write a review.

It is pleasing to note that we met and exceeded your expectations. Thank you also for mentioning that we serve the “best pancakes in the world!”

We certainly look forward to welcoming you back again during your next visit to Kenya.

Best regards,
Richard
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Dubai, United Arab Emirates
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 9, 2014

Returned to Fairmont The Norfolk on a week long business trip, this time with two colleagues and the experiences was just as good if not better than my first trip to Kenya.
This time I got the opportunity to use the bar and restaurants; the service was excellent and the quality of the food/beverages matched.
I'm looking forward to returning to this hotel in future and hopefully on a family vacation as well.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, May 13, 2014
Dear Kmalho,

Thank you for taking your time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on the excellent food, beverage and services.

We look forward to welcoming you back in the near future.

Best regards
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cullompton
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2014

My partner and I had a marvellous 5 days at the Fairmont The Norfolk. Great room, really helpful and professional staff. Highly recommended. Location is good but neither in the real centre of town nor in leafy suburbs. Security very good

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, May 13, 2014
Dear Peter M,

Thank you very much for your positive feedback.

I am very pleased to learn that you enjoyed several aspects of the hotel especially the great rooms, excellent services, convenient location and superior security.

Best regards
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2014

I stayed here for my honey moon and loved every minute I spent there. Amazing staff, good food, great rooms and perfect location. I loved the way the staff paid attention to detail in everything. I would recommend it to all my friends. Keep up the good job

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, May 13, 2014
Dear Jeanner2,

Thank you for giving us the opportunity to host you for your honeymoon!

We’re glad you had a memorable stay with us and are definitely looking forward to hosting you at Fairmont The Norfolk and making your stay exceptional, once again.

Best regards
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 7, 2014

Nairobi Norfolk is a hidden jewel in the city of Nairobi. It is designed in an old english style. The environment is calm and serene. Very ideal for business meetings and business stays.

The food is good with a wide variety of drinks. I would recommend it for any business traveller.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, May 13, 2014
Dear Hjkenya,

Thank you for choosing Fairmont The Norfolk and we highly appreciate your kind feedback.

We are happy you enjoyed your stay with us and look forward to welcoming you back again in the near future.

Best regards
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Nairobi
#8 Business Hotel in Nairobi
#8 Romantic Hotel in Nairobi
#13 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Official Description (provided by the hotel):
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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