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“home away from home” 5 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya   |  
Hotel amenities
Ranked #12 of 111 Hotels in Nairobi
Heidelberg
1 review
1 helpful vote 1 helpful vote
“home away from home”
5 of 5 stars Reviewed April 14, 2014

this place is an Oasis in Nairobi, especially if you have a busy biz in Nairobi.
it is quite and has excellent service.
rooms are very nice , food is good and the breakfast buffet is amazing.
a little too healthy for my taste, they could add some cold cuts and more cheese choices.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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505 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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Mumbai, Maharashtra, India
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 12, 2014

This hotel has a wonderful Victorian charm.
The rooms aren't very big, but what they lack in size, they make up for with warmth and clean comfort. Check in was a bit slow, however, waiting at their al fresco restaurant made it a bit less tiresome.

The staff is friendly and polite and the food is good. The breakfast although sumptuous, is not as wide in variety, as what you would expect from a hotel at this price.

The main hotel building, although more than a century old, has been maintained very well. Its well located and the nearest shopping plaza is barely a 10 minute walk away.

I stayed here for 3 nights while on a business trip and I would recommend this hotel without any hesitation.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 31, 2014

Hosted a customer workshop conference. Service around the organizational aspects was not great. Staff friendly but unorganized and we had to arrange for management to quickly arrange for snacks, tea and finger breakfast. The restaurant did however serve good lunches. This happened over two days so no excuses. Both days we had the same problem as mentioned above.

Stayed March 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hants, Uk
Top Contributor
89 reviews 89 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed March 28, 2014

This hotel is very central for Nairobi, an older establishment that's been burnt down and rebuilt several times in its 100+ year history.
It is not cheap, prices are around USD $200 a night for a double room, facilities are pretty much as you would expect and service is pretty good night and day.
Food is adequate though certainly not quite as good as one might expect given the prices, breakfast was a disappointment each day, though the freshly made omelettes are always a good plan.
This does seem a hotel for the safari industry in particular, however it does offer some very good meeting rooms, ideal for business purposes.
Wi-Fi is dreadful, it is supposed to be free when you become a member of the 'presidents club', otherwise you need to pay for each 24hrs, I found it patchy, slow and unreliable, the only helpline is an international call away. All staff were polite and helpful.

Room Tip: Try to get one facing the main courtyard or your view may be that of a brick wall and back yard.
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 1, 2014
Dear GreboGuru,

Thank you for taking time to share your feedback.

We highly appreciate your great comments about Fairmont The Norfolk and especially on our outstanding service and good meeting rooms.

We have noted your comments on our breakfast and slow Wi-Fi connection which I have addressed with the Chef and IT Manager respectively.

We look forward to welcoming you back in the near future and assure you of a memorable experience.


Best Regards,

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgetown
Top Contributor
365 reviews 365 reviews
56 hotel reviews
Reviews in 152 cities Reviews in 152 cities
186 helpful votes 186 helpful votes
5 of 5 stars Reviewed March 26, 2014

We stayed at The Norfolk for 3 nights on our safari trip to Kenya. The room was comfortable, the pool great (& uncrowded) and the food good. It is a quiet and safe oasis in the middle of this diverse and hectic city.
At the end of out trip, we came back one more time - a mere 4 hour stop to await our airport transfer. Even though the restaurant was closed (between lunch and dinner), they opened just for the eight of us and served a great lunch.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 1, 2014
Dear RandyRoss,

Thank you for taking time to share your wonderful feedback on your recent stay at Fairmont The Norfolk.

It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations and we look forward to welcoming you back in the near future.


Best Regards,

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 23, 2014 via mobile

I recently stayed at the Norfolk and was reminded why I love staying here. The hotel is a refined piece of luxury in a hectic city. The staff is helpful, and I love dining on the veranda with the ceiling fans going overhead.

Stayed March 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 1, 2014
Dear Jeff S,

Thank you for choosing Fairmont The Norfolk and we highly appreciate your kind feedback.

We are happy you enjoyed your stay with us and look forward to welcoming you back during your next visit to Nairobi.


Best Regards,

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, New Jersey
Top Contributor
90 reviews 90 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 8, 2014

Stayed here a few times before and after safari trips. Very accommodating staff and lovely grounds. Rooms are very spacious and clean.
You are completely unaware of the hustle and bustle of the busy city when ensconced in the hotel. It is very pleasant. When eating breakfast in the open air dining room you have the opportunity to watch the busy world pass you by as you enjoy a wonderful buffet breakfast. Besides the dining room and front entrance you are truly isolated from the world. The only other opportunity to see the large city is from the wonderful pool area. There you get to enjoy your surroundings but also see some high rises.
Had dinner in the main restaurant and was rather underwhelmed compared to the price. Thought the bar area had a more value added menu.

Room Tip: Suggest when you book a room to ask for a courtyard view. I loved waking up to the birds chirping e...
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Nairobi
#8 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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