I came off a trip to Ethiopia, then a safari, to the Norfolk. It was paradise. We were warmly greeted at the door by a number of employees, checked in easily and had a wonderful and comfortable room - and bed. The staff were particularly helpful and friendly in all ways. We cruised in and out of the gift shop looking for a treasure, and they were so tolerant of our wanderings. We chatted with the General Manager who introduced himself to us and he also gave us many pointers about things of interest in Nairobi. The food was delicious and beautifully prepared. The gym had everything one needed. The only downside was that the pool over the years is now surrounded by high rises so there is no privacy there.