Like many guests, we stayed here twice - before and after a safari. Our rooms were impeccably decorated with many delightful touches you expect at a five star hotel. For instance, I loved the particularly cushy slippers. Also handy was the ability to charge North American appliances without an adaptor. Our first room was more spacious but quite noisy due to construction at Nairobi University next door. We asked for a new room, which was quite a bit smaller but had a lovely view of the courtyard which is truly beautiful. Beds and linens were quite comfy. The front desk made an error (forgot to send a wake up call? I can't remember). They were apologetic but rather overwhelmed with a large tour group. Individual travelers can get overlooked in the wake of large groups. Service at the restaurant for lunch was painfully slow. The breakfast buffet was superb. Service at the front desk varied from a lovely young woman who couldn't do enough to an indifferent guy with an attitude.