We stayed at the Norfolk for one night before heading off on our safari trip - the hotel was booked through Emirates holidays as part of our honeymoon, and on arrival we were pleasantly surprised to find that we had been upgraded to a suite in the newer part of the hotel. The hotel has the feel of a traditional colonial residence, and our room had a lovely view over the gardens. The room itself was very clean, although there was a problem with the sink plug not opening properly - hardly a deal-breaker though! The bed was nice and comfy, and there were no problems at all with insects during the night - breakfast in the morning was incredible, with a full selection of cereals, cooked breakfast options, as well as omelettes made to order! We left our larger bags at the hotel when we visited the Masai Mara, and despite having a luggage ticket, telling the porters when we were returning and that we were in a hurry for the airport, they still took an age to find our bags. Considering the number of porters milling around the entrance, it was slightly disappointing that there didn't seem to be anyone taking charge - a minor blemish on what was otherwise a lovely stay.