Stayed here three times in June while cris-crossing East Africa. Getting into the hotel can be an adventure. The driveway has not been updated to meet the growing demands of Nairobi traffic, and so it's usually a tight squeeze. Then you have to go through a security screening on the veranda, and that can create quite a logjam. Same with reception, especially if you get stuck behind a big group. That sort of thing should just be a minor distraction though. Keep in mind, you're in Nairobi, not Omaha, and a small degree of chaos shouldn't just be expected, but accepted. Maybe even enjoyed. Besides, the extraordinary service more than makes up for any delays. Everyone at the hotel makes you feel welcome, and it comes off as sincere and gracious, not fawning. That's particularly true when you're a return visitor.
The Fairmont seems to mostly cater to either the business crowd or people spending the night before heading off on safari. That means either expense accounts or package deals, which could explain why the hotel is a bit pricey, especially the bar and restaurants ($30+ each for breakfast). Unfortunately, there aren't any alternative options for dining nearby, but there's always a Java House on the way to wherever you're going next.
Rooms are spacious, well appointed and very clean. The hotel has an old feel, befitting it's colonial roots, but rooms and public areas are very up-to-date and stylish. A nice combination, in my opinion. For being in the city center, there's quite a bit of green space at the hotel, notably the beautiful courtyard area. Get a room overlooking that if you can.
- Official Description (provided by the hotel):
- Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more less
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- Also Known As:
- Fairmont The Norfolk Hotel Nairobi
- Fairmont Hotel Norfolk
- Norfolk Hotel Nairobi
- Fairmont Hotel Nairobi
- Norfolk Nairobi