This hotel is a gem in a tough city. Once you manage to fight your way through the crazy Nairobi traffic and you arrive, you are treated with smiles and staff who seem to always go the extra distance. We felt like nothing was too much trouble for the friendly staff. It is them that make this hotel stand out above the rest!
The breakfast buffet is outstanding and great value for money. We also ate dinner at Tatu and thoroughly enjoyed our meal with great service. The wine list could be improved a bit, with too many overpriced entry level wines. We also ordered room service and had an outstanding meal (best room service meal I have had in many years at any hotel)
The grounds are immaculate and we used both the gym and outdoor pool. This is probably the best equipped gym we have used at any hotel. The heated pool was also a nice touch in a great serene setting. Poolside service was friendly and efficient.
One area that need attention is housekeeping. Sometimes we had to call three or four times to get something taken care of. I get the laid back culture, but it can be frustrating when you are waiting for something and a few hours go by before it is dealt with.
Also, the concierge really needs to have an ear closer to the ground of what is going on in the city. A recommended 30 minute drive to the Sheldrick Elephant Orphanage turned out to be an hour and 20 minute nightmare of a drive and we missed the baby elephant feeding. They don't control the traffic, but should be aware of happenings in the city, or am I asking for too much?
Overall, a great experience and we thoroughly enjoyed our stay there.