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“BEST OVERALL EXPERIENCE IN 25 YEARS OF TRAVELING” 5 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya   |  
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3rd Night FREE
Ranked #13 of 129 Hotels in Nairobi
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“BEST OVERALL EXPERIENCE IN 25 YEARS OF TRAVELING”
5 of 5 stars Reviewed August 20, 2013

Maybe I was just incredibly lucky. I've been blessed to be able to travel and stay in top-rated hotels for pleasure, and have travelled quite a lot for many years on business trips. My recent stay in Nairobi at the Fairmont-the Norfolk, was without hesitation the best overall hotel experience I have ever had. If you are coming to Nairobi--try The Norfolk.

This is a rare old hotel that has actually been maintained and updated to keep its history but not miss any convenience. The buildings, grounds, and rooms are all impeccably clean and maintained. The health club is not a luxury spa, but well above average for what one would expect in a business hotel, or hotel where I expect tourists passing through Nairobi often stay. The food out of the regular kitchen, even for room service, is well above average. Quite fresh and well-prepared.

A clean, pleasant setting is of course nothing without friendly, competent, attentive staff. Here, The Norfolk simply excels to a degree I've never encountered. Whether reception, the porters, concierge, room service, housekeeping, bar/lounge, restaurants, health club--everyone was extraordinarily professional, efficient, and just happy!

Perhaps I was very lucky. Of course, no place is perfect. But my experience was that the Fairmont-The Norfolk comes as close to a perfect hotel experience as I would ever dare expect.

Room Tip: There is the original courtyard with a gorgeous lawn and gardens, just a little less private. The ne...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 22, 2013
Dear Daniel D,

Thank you for choosing our Hotel on your recent visit to Nairobi.

We are humbled to hear that we surpassed your expectations and we are equally delighted that you have highly recommended us. It is through such positive reviews that will encourage more potential guests to choose our Hotel.

My Team and I look forward to welcome you back to our Hotel in the not so distant future.

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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602 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Dubai, United Arab Emirates
Level Contributor
45 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 18, 2013

I stayed at the Fairmont The Norfolk for a week long business trip. The hotel seemed to cater for a mixed crowd of tourists on safari and business travellers. The location is just off the CBD, next to the University on a quiet street, although I felt very safe within the boundaries of the hotel.

Upon arriving I was welcomed by the friend door staff and security (a common aspect in Kenya) and as it was evening, my check-in was expedited swiftly by the helpful reception.
The grounds of the hotel are amazing, very fitting for any Kenyan venue and the room certainly matched the surroundings. It was very large with a seating area and a work space.
During my stay, I didn't have a chance to use the facilities or restaurants although I heard they were very good. However, I sampled the room service throughout my stay and it was by far the best variety/choice I've experienced at any hotel and the quality was like dining in a 5-star restaurant every time!

My only gripe would be the taxi service contracted out by the hotel, it's not a very efficient service and even with calling ahead or pre-planning the pick-ups from my client's location they were always 1-1.5 hours late.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 22, 2013
Dear Kmalho,

Thank you for sharing your "Best Hotel Experience Ever" on Trip Advisor.
I am delighted to hear that you enjoyed your overall stay.

I have noted your comments on our taxi services which I have reviewed with my team and the contracted taxi company for better and efficient services.

We look forward to welcoming you back soon.

Best Regards,
Richard
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Corona , California USA
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 16, 2013 via mobile

Was here for a day , a stepping stone to an African safari. The staff were very friendly and helpful.the food was excellent. The
entire hotel was very clean. The rooms were well appointed with all the amenities , attention paid to the minutest detail
I even found aq shoe horn in the cabinet. There was nothing more to be desired. The wireless Internet was very fast the wired LAN connection was even faster. Although it is advertised as a chargeable service if one joins the presidents club on arrival there is no charge for internet access. The hotel is a little pricey but then again it is fully worth the money.

Stayed August 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 22, 2013
Dear Nalin_9,

Thank you for staying with us and for taking the time to post your review.
We are so pleased to hear that you enjoyed your stay. I have shared your kind words with our Teams.

We look forward to welcoming you back in the near future.

Best Regards,
Richard
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New York
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 12, 2013

Food excellent, tremendous service. It made our trip to Nairobi so special! Rooms are wonderful, grounds lovely. The location was terrific for all meetings in the city, and we were so happy to arrive back here after fabulous safari in Maasai Mara!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredrikstad, Ostfold, Norway
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 12, 2013

We spent 3 nights at this hotel last year and in 3 weeks we are going back. For us this is the only place to stay in Nairobi. The garden and the restaurant terraces are just great and we loved the quietness in the garden. The food are very good and service is excellent. Its a great place to stay for some days after being out on safari and relax before a long flight back home!

Room Tip: Ask for a room facing the garden.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 10, 2013

We stayed in the Norfolk on our recent trip to Kenya. Service is generally excellent throughout the hotel, with an attentive and friendly staff. The food options are good, with a good buffet breakfast which the kids enjoyed. The Norfolk also has a good pool and health club. The obvious area for improvement is the hotel rooms themselves. While spacious, the rooms we stayed in were a little dingy and in need of a renovation. The showers had poor water pressure and little cold water, which made them difficult to use. Also, make sure you spray well for mosquitoes, as we encountered more in the Norfolk than on safari...

All in all a good stay!

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 13, 2013
Dear Nigel D,

Thank you for your review.

It was our pleasure to host you at Fairmont The Norfolk. We are glad that our Health Club, customer service, food variety and buffet breakfast exceeded your expectation.
We have taken note of all the concerns raised which we shall address as a team to better our service and product.
We look forward to welcoming you back in the near future.

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 8, 2013

Charming facility, with great character. The old big game hunters and movers and shakers hung out here since 1904! Has good food, great service, and patio dining where you can people watch and get the feel of Nairobi.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 13, 2013
Dear Mayo G,

Thank you for your review.

For more than 100 years, we have endeavored to meet and exceed our customer expectations. We are happy that you enjoyed our food and exceptional service.

We look forward to hosting you again

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#10 Family Hotel in Nairobi
#13 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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