I stayed at the Fairmont The Norfolk for a week long business trip. The hotel seemed to cater for a mixed crowd of tourists on safari and business travellers. The location is just off the CBD, next to the University on a quiet street, although I felt very safe within the boundaries of the hotel.
Upon arriving I was welcomed by the friend door staff and security (a common aspect in Kenya) and as it was evening, my check-in was expedited swiftly by the helpful reception.
The grounds of the hotel are amazing, very fitting for any Kenyan venue and the room certainly matched the surroundings. It was very large with a seating area and a work space.
During my stay, I didn't have a chance to use the facilities or restaurants although I heard they were very good. However, I sampled the room service throughout my stay and it was by far the best variety/choice I've experienced at any hotel and the quality was like dining in a 5-star restaurant every time!
My only gripe would be the taxi service contracted out by the hotel, it's not a very efficient service and even with calling ahead or pre-planning the pick-ups from my client's location they were always 1-1.5 hours late.