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“Good choice in Nairobi” 4 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #12 of 93 hotels in Nairobi
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
“Good choice in Nairobi”
4 of 5 stars Reviewed July 26, 2013

We stayed here for one night when we arrived in Nairobi on July 9th, 2013. The room was basic but clean, which is very important. We ate at the bar and the food choices were great and it was delicious. The breakfast buffet was delicious and there were many choices. The staff was nice and helpful.
There is a small business center which has 2-3 computers for guest use. It would have been better if the hotel had WiFi.
We felt that the hotel was too far from Jomo Kenyatta International Airport. Not a bad choice if you would like to stay in Nairobi.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 1, 2013
Dear Adriana M,

Thank you for taking time to share your feedback.

We are glad you enjoyed our delicious food, clean rooms and outstanding service from our staff.

I am also pleased to inform you that we have excellent WiFi connection within the Hotel.

We look forward to your return.


Best Regards,

Richard
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400 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 21, 2013

We stopped here for a quick overnight prior to heading out on a 2-week safari. We had an early morning flight, so ordered breakfast to be delivered to the room. We highlighted the fact that we had an early morning transfer. Breakfast was 1 hr late after calling several times. None of the items we ordered were included once the breakfast finally arrived, but it was too late to fix this. We had a triple room and the cot included for the third person collapsed into a taco upon laying down. We stayed in triples the entire time in tented camps out of safari and this bed was hands down the worst.

I would not recommend this hotel at $200 per person per night.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 1, 2013
Dear Karlene S,

Thank you for taking time to share your feedback.

We have noted your comments on your breakfast order delay and the collapse of the baby cot, which I have addressed with the Food & Beverage Manager and Executive Housekeeper; we shall take the necessary measures in rectifying accordingly.


We look forward to welcoming you back in the near future and assure you of a memorable experience.


Best Regards,

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia PA
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 10, 2013

I agree with the previous poster that this is the only place I will stay in Nairobi. I do not have a single complaint -- the room was top notch, the service was uniformly excellent (and quite friendly) and the food was good. A wonderful sense of history -- the photos, the artifacts -- greatly enhances the visit. Simply having breakfast or a drink in the Lord Delamere Terrace is worth the price. I just hope they continue to do what they are doing.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 15, 2013
Dear Speedy45rpm,

We are happy to know your stay at Fairmont The Norfolk was memorable leaving you with an all-around superb experience. We look forward to welcoming you back.

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 9, 2013

Beautiful hotel with the feel of the early colonial days. I stayed there going to Mount Kilimanjaro and on my return. This is the only place I would ever stay in Nairobi. The staff was friendly, food was good, and the history on the wall plaques was very interesting - made me feel a part of the colonial past. I will return again next year.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 15, 2013
Dear n2maps,

We are thrilled to learn your stay surpassed your expectations! Thank you for sharing your experience and mentioning that it is the ONLY Hotel you would ever stay in Nairobi.

It is wonderful to know you enjoyed our food and appreciated viewing our history through the photo wall plaques. We look forward to your return next year.

Best Regards,

Richard
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Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 9, 2013

I stayed here twice while heading to and from a safari. First stay was in a newly renovated room which was perfectly clean and gracious with a stunning bath facility. Second stay was in an older room farther from the main building, also clean but definitely worn and a little musty. Staff are very friendly. The food is good, but service in both the dining room and lounge was slow on both occasions. The breakfast buffet is excellent. The grounds are lovely and peaceful, the pool is good for an urban location. I enjoyed an excellent massage at the spa. Absolutely would stay there again, but allow plenty of time for your meals if dining in house.

Room Tip: Join their President's Club to avoid wifi fees.
See more room tips
  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 5, 2013

We have stayed here on all but one of four trips to Nairobi, and I sorely missed it the year we didn't. The history, the atmosphere, the food, and the service are always top notch for us. There is literally nothing else I could ask for on the breakfast buffet, it is extensive & always tastes good. The beds are comfortable, and we have never had any trouble sleeping with the noise of the city, perhaps the way it is built blocks that out. There have been occasions when service at the front desk was not exactly up to par, but it was never anything serious that wasn't fixed right away.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 9, 2013
Dear Lynda Sw,

Thank you for taking the time to share your experience at Fairmont The Norfolk.

I am glad that you always choose to stay with us on all your trips to Nairobi. I also wish to thank you for your positive feedback on our food, services, rooms and above all your continued support and patronage.

We look forward to hosting you again on your future trips to Nairobi.

Best Regards,
Richard
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Top Contributor
110 reviews 110 reviews
23 hotel reviews
Reviews in 58 cities Reviews in 58 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 5, 2013

We stayed here one night before safari holiday and it was good. Clean hotel, nice breakfast, and good service. The birds were great to take pics of and the bar seemed nice as well but we were so tired we went straight to bed. The area hotel was in appeared safe and I had no worries myself.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 9, 2013
Dear PTTraveler 101,

Thank you very much for taking the time to provide feedback on your recent stay at Fairmont The Norfolk.

We are delighted that you found our hotel facilities, breakfast, services, bar and security to be exceptional.

We look forward to welcoming you back to in the near future.

Best Regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairmont The Norfolk

Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont The Norfolk Hotel
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Nairobi
#8 Luxury Hotel in Nairobi
#9 Business Hotel in Nairobi
#10 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Official Description (provided by the hotel):
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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