It's in a quiet location, which matters in Nairobi. There is a lovely shaded courtyard. Restaurants under broad porches are charming.
The pool is not exceptional, but for how badly you may need peace and tranquility while in Nairobi!
They have an EXCELLENT burger at the pool (try it.)
The desk staff is friendly and professional.
The reason I don't give it a higher rating: I arrived at 2:30am from a long trip (Abuja to Addis Ababa to Nairobi), and desperately wanted a hot shower. Turned on the shower, only cold water... Called the front dest (really didn't want to repackage and move, but would have... But it wasn't an option); they sent a maintenance guy who gave it some puzzling looks and said "fixed!"... I ran it, said "this feels warm to you?"... Pause... "No, in think the hot water pipe is clogged, I'll fix it tomorrow."
Very good is being charitable.
- Official Description (provided by the hotel):
- Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more less
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- Also Known As:
- Fairmont The Norfolk Hotel Nairobi
- Fairmont Hotel Norfolk
- Norfolk Hotel Nairobi
- Fairmont Hotel Nairobi
- Norfolk Nairobi