This was third time to the hotel and I wouldn't stay anywhere else in Nairobi. We were met outside baggage by our driver Joseph. Once in the van he had cold towels and cold bottled water. We stayed for two nights prior to our safari and on the second day spent the day with our guide and driver Patrick. Visited Daphne Sheldrick Elephant Orphanage, Giraffe Sanctuary and Karen Blixen. We used Patrick and Joseph for transporting the six of us to and from dinner and various other trips. The Norfolk has some true gems in Aisha (Concierge), Patrick and Joseph (Drivers), Caroline (Front Desk) and Hilda (Reservations). Hilda made our reservations for both the Norfolk and the Mara Safari Club. Everything went flawlessly. We all highly recommend the Norfolk.