This was my first visit to Nairobi, prior to heading out to the Masai Mara and I was a bit nervous about Nairobi after hearing and reading a lot of horror stories however I can say that I felt totally secure and safe in this hotel. We organised an airport transfer and the driver was there to meet us on arrival ( with a cold towel and drinks!) which was a great relief after seeing the chaos of the carpark at the airport!! The hotel is opposite Nairobi University which is located on a relatively quiet street & once inside the hotel you do not hear the traffic or chaos of the outside city. The staff are all pleasant and well trained. We ate purely at the hotel - cocktails, dinner and breakfast - and all were exemplary. I think we may have been in an old room and I would say that for the cost we paid I have stayed in better hotels but it should be noted that from the research all the top level Nairobi hotels are on the pricey side. The bathroom was shower only (no bath) however the amenities provided were good quality (Miller Harris). Internet is not complimentary - so if you don't belong to the Fairmont Presidents club - join before you go otherwise you will have to pay. I felt considering the rates they charge that internet should have been complimentary - at least the 1st hour or 2 at least. The buffet breakfast served on the terrace is amazing!