The Norfolk Hotel has so many ties to the history of Nairobi and Kenya that it was the only choice we could make when returning to Kenya after 41 years. The staff at the Norfolk epitomize the best of the generally excellent service we found at all the places we stayed in Kenya and Tanzania. The hotel still acknowledges its links to colonial times, but it has certainly moved on in no uncertain way. Nairobi is now a large and vibrant city and the Norfolk is a showcase of the best that Kenya has to offer the sophisticated tourist. We loved it!
The staff were genuinely interested in our desire to revisit the Kenya of our childhood and keen to see that we enjoyed our stay in any way they could help. I have rarely found this in the US and Europe, yet here in East Africa it is almost the norm.
The only small fault I might raise is the variability of the showers, but we had no trouble overlooking this besides the earnestness of every other aspect of the care and attention to detail.
The gardens are lovely, the bar intimate and relaxed ... which somehwat belies its history ... and the restaurant, Tatu, should not be missed. Breakfast on the verandah is an institution before your safari.