We stayed in this hotel many years ago when it was faultless but these days have gone and many aspects need an update . We stayed several times during our African trip and only got a decent room on the last occasion when we complained about the previous two stays. Although the other rooms were technically deluxe they did not meet this standard. The reception staff were not particularly helpful except on the last stay and this was in contrast to the door staff and particularly the staff in the Tatu restaurant who were excellent.
The room service menu may have contributed to my other half's stomach problem so I would not recommend this option. The bar staff were not especially friendly so when the anticipated re-fit of Acacia and other section is complete the ambience may improve but the service needs attention as well.

Sadly, my stay at the The Norfolk was not as anticipated. On the Up side:
- the service was excellent, especially from one of the reception ladies - she was an absolute gem and she even helped us get accommodation in Mombasa as well.
- the rooms were clean.
- nice pool and grounds.
on the down side:
- food was way overpriced.
- the decor was very old - the carpet was threadbare in my room and the shower didn't work properly.
- if you requested a taxi from the hotel, it was twice the price than calling a cab yourself.
- the room service menu was very limited.
i must say i was terribly disappointed with this hotel - especially if you consider the price you pay per night.

Moved to Kenya for a project in Feb 2012 and stayed at Norfolk for almost a month. Great service and facilities. Located very close to the city and have easy access to almost all the nearby locations. Bit expensive on the food but hey, you always have the option to dine out. Highly recommended for people who love Nature and wanted to feel at home while staying at a hotel.

Booked this hotel because of the Fairmont Brand. Have stayed at other Fairmonts around the world. This place is noisy, smells old and needs some major work,. Price paid is way to high for product offered. Service is slow, long lines at the desk, Food Over priced for what you get. Maybe someone from Toronto should visit this place.