The Norfolk is situated next to a University in a nice quiet part of central Nairobi. The setting is beautiful and the rooms are clean and elegant. There is excellent internet connection and the grounds are beautiful. There is a beautiful garden.
The location may not be convenient for some business travelers as it is a 20-25 minute walk to most government buildings but over an hour by taxi because of Nairobi's crippling traffic problem.
There are no other service near the hotel and you must cross a busy road to get to anything interesting.
Now to the main problem with this hotel. The price they charge for food and other services is insane.
Food: a simple Cesar salad cost +USD 30. It was not the best one I had ever had and frankly was actually sub-par.
Internet access is over USD 20 per day. Again this is not acceptable.
Laundry service: USD 10 for one shirt.
It should be noted that all prices are presented a much less than the ones I quoted but if you read the fine-print, they add VAT, service charge and a flat fee for everything. I find this misleading as other hotels don't do that.
I'm traveling for business and these costs are covered by my employer but if you are here using your own money, this is a rip-off.
Finally, in general service is good, but for the price, small things are not addressed. After cleaning my room I found that it was lacking tissue and garbage cans are not emptied. Small details but the price you expect perfection.
Although this hotel is beautiful and the quality of the facilities is excellent, I cannot recommend this hotel since other equally good options exist in the city center or on Upper Hill.
- Also Known As:
- Fairmont The Norfolk Hotel
- Fairmont The Norfolk Hotel Nairobi
- Fairmont Hotel Norfolk
- Norfolk Hotel Nairobi
- Fairmont Hotel Nairobi
- Norfolk Nairobi
- Official Description (provided by the hotel):
- Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more less
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