Plesantly surprised by this heritage hotel in Kenya....nice rooms , quiet, great courtyard bar and decent service.....check in could have been better

Stayed here on business a couple of weeks ago and will not bother again.

The room was incredibly dated, awful dark blue carpets and dark, mis-matched furniture. The bathroom was in a poor state of repair, with plaster hanging off and bits chipped out of the tiles and the floor. The shower was half falling off barely a trickle came out. The air con was so loud I couldn't have it on.

This was the second hotel of five on a business trip and was unquestionably the worst one, despite being the most expensive. Given the usual standard of the Fairmont, I was very surprised. I checked the rooms of my two colleagues as well, in case I had just been unlucky - but sadly their rooms were also very dated.

The bar area was fine and quite inviting, as were the two restaurants I took a look at (we were eating out of the hotel). The gardens were very well maintained and the reception and security staff very friendly. All of this is great, assuming you never want to spend any time at all in your room.

Stayed at this hotel for 2 nights before my safari began. It was fantastic! Beautiful rooms that were new, clean and comfortable. The staff was friendly and accommodating. I ate in both restaurants and they were excellent. Doesn't seem like a place like this could exist in the middle of Nairobi but it does. The security is also good. Guard outside entrance to hotel and everyone has to have their handbag searched before entering. I felt very safe in this hotel in a potentially dangerous city. Highly recommend this hotel.

Love this hotel, very comfortable bed, nice shower and amenities.

Room service is speedy and very good, I arrived late and I was very hungry, I ordered soup salad (nicoise with seared tuna) and ice cream. I could not finish, the salad was delicious, the tuna very fresh and tasty.
A very peaceful hotel, conveniently located and extremely secure.