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“Great hotel” 5 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #13 of 92 hotels in Nairobi
New York City
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
“Great hotel”
5 of 5 stars Reviewed June 11, 2012

Stayed at this hotel for 2 nights before my safari began. It was fantastic! Beautiful rooms that were new, clean and comfortable. The staff was friendly and accommodating. I ate in both restaurants and they were excellent. Doesn't seem like a place like this could exist in the middle of Nairobi but it does. The security is also good. Guard outside entrance to hotel and everyone has to have their handbag searched before entering. I felt very safe in this hotel in a potentially dangerous city. Highly recommend this hotel.

Room Tip: My room was already assigned by my safari company.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 18, 2012
Thank you for taking your time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our friendly & accommodating staff, great food and security accorded in a potentially dangerous city. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations.

We look forward to welcoming you back to Fairmont the Norfolk.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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400 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Everywhere
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 8, 2012

Love this hotel, very comfortable bed, nice shower and amenities.

Room service is speedy and very good, I arrived late and I was very hungry, I ordered soup salad (nicoise with seared tuna) and ice cream. I could not finish, the salad was delicious, the tuna very fresh and tasty.
A very peaceful hotel, conveniently located and extremely secure.

Room Tip: I stayed in room 58, facing the courtyard, I saw others, but this room still my favorite. Very quie...
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  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 18, 2012
Thank you for taking your time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially on our efficient services and our newly refurbished rooms. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations.

We look forward to welcoming you back to Fairmont the Norfolk.



Kind regards,

Richard
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Nairobi, Kenya
2 reviews
4 of 5 stars Reviewed May 24, 2012

dining at The Tatu restaurant made me definately want a return to the hotel. the food is and the service very personalized. try this hotel for your special days and you will be glad.

Room Tip: deluxe rooms are more spacious and quieter
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 18, 2012
Thank you for taking your time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk and especially service and food at TATU restaurant. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations.

We look forward to welcoming you back to Fairmont the Norfolk.

Kind regards,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 18, 2012

We stayed 2 nights in the Karen Blixen suit, and it was perfect. Fantastic views over the well maintained courtyard. The breakfast on the Lord Delamere Terrace was a excellent start to any day. You have to try dinner at Tatu, best steak I had in Kenya. The people there are terrific and realy take care of you. When your day is done, sitting down in the bar or patio for a drink winds down your day nicely.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, May 21, 2012
Thank you for taking your time to share your feedback.

We are delighted to hear that your stay with us was perfect and you enjoyed dinning in our TATU restaurant and breakfast at Lord Delamere Terrace made your day.

We look forward to welcoming you back at Fairmont The Norfolk.

Kind Regards,

Richard Kimenyi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 28, 2012 via mobile

Great food
Great service and curtesy from staff
Valet parking takes the hassle off trying to find a spot

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different places
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 23, 2012

Booked this room at $289 on the hotel's website, so was a bit surprised when our bill came at about $400. But there's over 30% tax at Kenyan hotels! Not the Norfolk's fault, just something to watch out for. It also didn't help that they charged us nearly four times the price for mini-bar items - this was sorted out, but don't be confused by all the zeroes in shillings - convert it to your currency and see if the amount makes sense. Also, the restaurants in the hotel are pretty pricey - was about $50 per person for brunch (just coffee and juice, no alcohol). Food was good, but there are plenty of other good restaurants in Nairobi that are much less expensive. Other than that, the place is beautiful. Nice rooms, very quiet, lovely place to spend a weekend. Also had a good massage at the spa.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhm
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 23, 2012

Our first stay at the Norfolk was delightful. Many time visitor to Kenya and have stayed in many hotels and guesthouses in Nairobi. This is the best I have had. In fact one of best hotels I have stayed in around the world. Recently acquired by Fairmont chain the accommodations were wonderful and the service excellent. Stayed there twice on this trip. With my wife. On checking in I asked if they could get my boarding passes for Kenya Air to Rome (I had had trouble with website). In thirty minutes a hostess brought me my passes on the terrace where we were having drinks. The front porch to the hotel is one of two places you must have a drink while in NBO, the other being the The Thorn Tree cafe at the New Stanley. Will always stay here from now on.

Room Tip: Rooms on the courtyard are my favorite. Overlook the original courtyard which no longer contains and...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Fairmont The Norfolk

Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont The Norfolk Hotel
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Nairobi
#9 Luxury Hotel in Nairobi
#10 Family Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Official Description (provided by the hotel):
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be the best-known luxury hotel in Nairobi. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's popular meeting place, where drinks and light meals are served continuously from morning till late evening.Fairmont The Norfolk was expanded in 1999 and subsequently renovated in time for its centennial celebrations in 2004. The Delamere & Acacia Wing were refurbished in 2012 to give the rooms a modern touch, whilst preserving their charm and unique personality. The Nairobi hotel now offers accommodations in 170 guest rooms and suites, has eight conference rooms, the largest seating 175 delegates, a heated outdoor swimming pool, health club with gym, sauna and steam room and gift shops. ... more   less 
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