Great food
Great service and curtesy from staff
Valet parking takes the hassle off trying to find a spot

Booked this room at $289 on the hotel's website, so was a bit surprised when our bill came at about $400. But there's over 30% tax at Kenyan hotels! Not the Norfolk's fault, just something to watch out for. It also didn't help that they charged us nearly four times the price for mini-bar items - this was sorted out, but don't be confused by all the zeroes in shillings - convert it to your currency and see if the amount makes sense. Also, the restaurants in the hotel are pretty pricey - was about $50 per person for brunch (just coffee and juice, no alcohol). Food was good, but there are plenty of other good restaurants in Nairobi that are much less expensive. Other than that, the place is beautiful. Nice rooms, very quiet, lovely place to spend a weekend. Also had a good massage at the spa.

Our first stay at the Norfolk was delightful. Many time visitor to Kenya and have stayed in many hotels and guesthouses in Nairobi. This is the best I have had. In fact one of best hotels I have stayed in around the world. Recently acquired by Fairmont chain the accommodations were wonderful and the service excellent. Stayed there twice on this trip. With my wife. On checking in I asked if they could get my boarding passes for Kenya Air to Rome (I had had trouble with website). In thirty minutes a hostess brought me my passes on the terrace where we were having drinks. The front porch to the hotel is one of two places you must have a drink while in NBO, the other being the The Thorn Tree cafe at the New Stanley. Will always stay here from now on.

You can judge yourself the decor, food etc, that's all so subjective anyway. But let me tell you this (and its coming from someone who flies all around the world every single week)...

The service I received here on just my one night stay yesterday was some of the best I have ever received at any hotel anywhere:

Hotel shuttle met me at airport with a cold towel and cold beer - much needed after 8 hr flight
Big smiling welcome at reception
Impeccable service at breakfast and throughout all meals
Late check-out - no problem
Shuttle back to airport - lots of interesting conversation and a big smiling send-off

I only stayed in standard room but felt like a guest in a suite. Genuinely superb and for $200? Yes please!