We had the benefit of staying in both hotels in Nairobi during our trip so we were able to compare and contrast them. The Fairmont Norfolk had a lovely setting with gardens and courtyard. We were upgraded to a nice, spacious suite in the courtyard. Bed and Bathroom well appointed. Only glitch, asked about getting a massage about 3PM and told by the spa staff that they were 'fully booked' the rest of the day and how about tomorrow... really??? There was literally NOBODY at the spa. Breakfast was especially good with lots of fresh choices. We have stayed in nicer Fairmont properties, but it was still pleasant and nicer than the Serena by far, despite having a garden suite room, there also.