Unlike so many hotels where you feel like you could be anywhere in the world, the Serena feels like Africa but in an unpretentious, non-touristy way. It is THE hotel for business networking but also has a lovely pool, lush, tropical gardens and lovely eating and drinking space by the pool. Staff are incredibly friendly and now all know my name, I stay there so often. It is becoming my second home in Africa. They just need to speed up the service in the restaurants but otherwise, a very charming, warm, welcoming, comfortable place that makes you feel like you are in Africa.