This is arguably the best hotel in Nairobi.
Security is high. All cars enter through boom gates and are inspected by guards with mirrors who check underneath the vehicles and in the trunk.The hotel is happy to provide a car and driver to take you downtown shopping, as parts of Nairobi are not safe for visitors.
The rooms are large, comfortable and air conditioned. There were no coffee making facilities in the room, but there is a bar fridge. Bottled water is complementary and there are the usual soaps, gels and lotions in the bathroom. There is also a hair dryer and an adjustable shaving mirror. Shower is over the bath.
The public areas are spacious, with a large bar, a guest lounge with foreign newspapers available, and tea and coffee on offer, and there is a well maintained outdoor swimming pool with bar area. Also a well equipped gym is available at no charge. The large dining area opens out onto the pool and the buffet breakfast, lunch and dinner are high class. Many dishes such as omelettes and grilled meats are cooked while you wait.
Staff are keen to assist and all speak good english. Service is quick and efficient.
Free WiFi is available throughout the hotel. Reception will give you a password when checking in. The cashiers' desk will exchange foreign currency at reasonable rates and accepts major credit cards.
I would highly recommend this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Venere, HotelTravel.com, Travelocity, TripOnline SA, Despegar.com, Odigeo, Cheap Tickets, Otel and Tingo so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.