I thoroughly enjoyed my 2-night stay here and heartily recommend it for a short or extended visit. While our room was not furnished to a 5-star level (more like 3-star), everything else about the establishment was upscale and service-oriented. As with other hotels of this caliber, the staff was wonderful. Hall "guards" (or greeters) are posted around the hotel to help you find your way and, I assume, to keep an eye on things. Front desk and bell are helpful, engaging, and polite.
Apart from its lovely grounds, it offers many services to make a foreign traveler feel at home, including a sundries store and gift shop, business center, spa and beauty salon, gym, baby-sitting, and an on-call physician. We unfortunately needed the services of the physician due to a bad reaction to Malarone, but quickly felt like we were in good hands when their on-call doctor arrived. It took him about an hour to arrive, but he actually made quick time considering the horrendous traffic and gridlock Nairobi experiences at rush hour. After a house call to our hotel room, we were good to go and very relieved that we could get a different malaria prophylaxis. I applaud the Nairobi Serena for having an on-call physician. We could have otherwise wasted and entire day of our precious time waiting in line at a clinic.
While our room was not the most luxuriously furnished, the marble bathroom was lovely. As many reviewers have noted, the hotel common areas are beautiful and comfortable. It's easy to find a place in the public areas to relax and enjoy a book without feeling as if you're on display.
The Mandhari restaurant serves very good food and is considered to be one of Kenya's best. We enjoyed a French-inspired dinner there and, although the pianist was terrible, the food was elegantly presented and quite good.
It's located about 20 minutes from the airport, or about 1 hour and 20 minutes in bad traffic, and seems quite centrally located.
Overall a beautiful hotel with great services and amenities. I highly recommend it.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Travelocity, Tingo, HotelTravel.com, BookingOdigeoWL, Cheap Tickets, Agoda, Otel and Venere so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.