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“Excellent Hotel in the City Centre” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #10 of 129 Hotels in Nairobi
Certificate of Excellence
England
Level Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Excellent Hotel in the City Centre”
5 of 5 stars Reviewed June 25, 2010

We used this hotel for the beginning and end of our holiday and it was lovely. The staff
were genuinely kind and considerate all times which made the service great. The security at the front and around the hotel was very good and reassuring. The superior hotel room was off a good size, good views over the grounds, local parks and downtown Nairobi. The room service / breakfast / dinner was of a very good quality and some of the best we had in kenya. Plus we had a free bottle of champagne as it was our honeymoon. The hotel is Ideally located for the airport and excursions around Nairobi. I will definately stay at the hotel again and for us, there were no negative experiences. Well Done.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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603 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Köln
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 18, 2010

Serena Hotel is my first choice for business trips to Kenya. The hotel offers excellent Service, nice rooms and good security. The restaurant is excellent and seems to be one of the best in Kenya but there is also the possibility for light meals at the bar or in the garden. Nice bar at the pool). Some smaller shops (souvenirs etc.). Only air condition in the rooms could be less noisy. Never tried wellness but seems to be fine.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sopot, Poland
Level Contributor
66 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed June 15, 2010

Excellent service, silence area in the heart of Nairobi. Good food.

Stayed March 2010, traveled on business
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Bucks
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 12, 2010

We spent less than 24 hours in the hotel, and most of that was spent vegging by the pool. I was a little bit put off that the pool was overlooked by the restaurants which seemed to have a lot of business men having meetings!

We ate lunch in the Maghreb restaurant, which cost 20Ksh each, and was buffet style. We ate dinner in the Aksub bar, and just had a sandwich.
The choice of food wasn't amazing - either a (relatively pricey) buffet, or a dry baguette - but better than nothing.

We left the Nairobi Serena Hotel to go on Safari for a week, and the hotel allowed us to leave our luggage (for the second week of our holiday) free of charge, which was a lovely idea, and certainly helped us out a lot!

The Nairobi Serena was a great stop over hotel, but I'm not sure that I'd want to stay more than a night or two.

  • Stayed May 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 10, 2010

If you have chosen to stay at the Serena in Nairobi, you have made a good choice. If you have not, you may want to re-think your reservation. The Serena is an oasis in Nairobi. Comfortable, secure, friendly without hovering, and efficient. The in-room services from the Spa are a bonus! I had the jet lag massage; I recommended it if you are exhausted from traveling. My next trip, I am going to have the foot massage at poolside. The beds are extra firm, so keep that in mind if you like a soft bed.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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new delhi
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 27, 2010

We spent one night here, and it was...alright. Small room, small bathroom, heavily carpeted, felt like a throw back to the 1970's. Pleasant enough staff.

  • Stayed May 2010, traveled with family
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Rome, Italy
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 16, 2010

I found myself at home while staying at Serena. The hotel is very clean, rooms are spacious and well appointed, and provided with free wi-fi internet. Mine was in the front yard, only second floor, but the windows were very well insulated so I didn't hear any noise. Sleeps are simply perfect: I usually get back-pain, but this time I didn't because of the high quality of the bed. Every room is entitled to 2 half-litre bottles of water per day, (tap-water not being drinkable). You can have dinner either along the pool, at the bar-restaurant, or else you can go upstairs and eat french food at the Mandhari restaurant (there is a french chef ). There is a Spa/wellness centre and even a shop where you can buy souvenirs (very expensive) and things like tooth-brush, shavers, deos, etc.
Nairobi is very dangerous, even for locals, so make sure to get a safe taxi taking you everywhere. I hired during the whole stay Kenneth's taxi: he was very helpful and polite, and managed to take me everywhere on time and safe, despite the incredible jams in Nairobi and, most important, he is very cheap and honest (his mobile: [--]).
All the hotel staff is very friendly and polite, and ready to assist you in any request.
I really want to congratulate the hotel for the high quality of the service. I would definitively recommend this hotel.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #10 of 129 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya; the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities.Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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