If you have chosen to stay at the Serena in Nairobi, you have made a good choice. If you have not, you may want to re-think your reservation. The Serena is an oasis in Nairobi. Comfortable, secure, friendly without hovering, and efficient. The in-room services from the Spa are a bonus! I had the jet lag massage; I recommended it if you are exhausted from traveling. My next trip, I am going to have the foot massage at poolside. The beds are extra firm, so keep that in mind if you like a soft bed.