We arrived at the hotel and were offered complimentary beer, wine, coffee or tea served in our room. The pool and health centre are lovely and the atomosphere is great. Lively and vibrant. Penhaligan bath products are supplied. The only let down was check out We had pre paid and checked out at reception asking reception to provide a taxi. We headed for the airport and our driver took a phone call. He said we must return back to the hotel as there is a problem. He asked us not to panic. At the hotel we were taken back to reception and told we had not paid our bill. This was incorrect. We argued for half an hour and told staff we would miss our flight. We were held hostage and hold released on handing over our credit card and paying twice for the accommodaiton. We hope that our money will be repaid by the serena as our agent has told us that Serena got it wrong.
We would stay here again but check and double check that everything is in order before leaving the UK
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