The Serena Nairobi is a wonderfully charming hotel. Its location is fantastic near the centre and not far from the Nairobi National Park and many other tourist attractions in Nairobi.
The rooms were very nice (ask for a garden view) and had the amenities you would want when staying in a hotel. Very quick internet connection as well.
The hotel does have a couple of places to eat, although if you have children you are restricted from one restraint which only allows over 18’s and this leaves you with the pool bar or Maghreb or else room service. Room service and pool bar menu’s are shorter versions of the Maghreb menu but the restraint does offer themed buffet evenings which change theme each day. The food was good but can become boring if you do intend to eat in at the hotel, if you are staying for more than 2 nights it would be worth exploring some places outside. Breakfast is served in Maghreb and is a fantastic buffet offering a variety to meet all tastes and is worth enjoying. Next to the lobby you will find a lively sports bar.
The hotel also has a very good Business Centre where you can use their own computers and printers, scanners etc. The IT team are very helpful should you have any difficulties. There is a conference centre for events and opposite there are a couple of shops and a salon. Outside next to the gardens is a very nice swimming pool which is temperature controlled. Behind the pool is a gym and also the spa.
The Serena was a great hotel and ideal location for our visit as we came at a time when the various Western governments had travel warnings and we just wanted to visit the national park and a few nearby attractions and stay in the hotel. The travel to airport was not too painful as we avoided rush hour and was therefore a 20 – 25 minute journey. The staff at the hotel were exceptional, helping as much as they could. All were smiley and friendly and willing to help, a great asset to the hotel.
In summary a nice and friendly hotel, with a great team and a few things to keep you busy. Located centrally and near the tourist areas as well as near the CBD and reasonable distance from the airport. Good for both business travellers and for families on holiday.