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“Relaxing well appointed hotel for both work and leisure” 4 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #4 of 96 hotels in Nairobi
Sydney, Australia
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
“Relaxing well appointed hotel for both work and leisure”
4 of 5 stars Reviewed May 4, 2014

I stayed at the Serena Hotel for one night at the end of a short holiday in Kenya. It was a quality and well serviced hotel, which appeared to be utilised by the local business and diplomatic community as a stylish meeting place away from the chaos of the city.

The hotel is centrally located in Nairobi and includes a large courtyard style outdoor area and pool. The rooms were of a good size and comfortable, with everything you would expect from a top hotel. I arrived early, yet they were able to find me a room.

A few things of note:
- Huge and very well appointed gym, massage/spa area and large outdoor pool
- Good food options within the hotel
- A very high level of security, and a good sized safe
- There is a small general shop, plus a few gifts stores within the hotel
- Breakfast provided a huge selection, including things cooked to order and a large buffet
- Wifi worked well

There is a real mix of high end business users to tourist from around the world - so great watching the world and Kenya interact around the pool and in the bars.

I would have given the hotel a 5 star rating, except elements of my room were starting to look a little dated (although very clean) and the power failed briefly a few times.

Room Tip: The inner garden/pool view rooms would be the better choice
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  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Melbourne, Australia
Top Contributor
136 reviews 136 reviews
57 hotel reviews
Reviews in 54 cities Reviews in 54 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed April 30, 2014

A world known hotel predominantly for the business traveller, but we enjoyed every minute of our stay to conclude our Safari Holiday.

Comfortable in every way. Rooms are well designed and of good proportions with high quality fittings. Excellent showers.

Pool set up is just outstanding . Bar and Lounge area busy but well served with quality service and staff.
We ate at both lunch and dinner in the buffet restaurant and can only applaud the range of food, including the curries.

A very good experience and highly recommended.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 29, 2014

Very nice hotel. Beautiful grounds, friendly staff, spacious rooms. The food was wonderful. We would sit by the pools and order from the bar. Great meeting facilities as well. Overall an excellent experience. Highly recommended.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 29, 2014

Friendly staff, clean rooms, decent food- especially the BBQ by the pool and the curries. The only minor gripe is the check in / out. I would advise paying in cash as I had all sorts of weird charges come through on my Amex for 2 months after my stay.

Room Tip: Pick one at the back. The entrance is noisy late into the night.
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 26, 2014

This hotel is a nice hotel.
The rooms are nice size with a nice bathroom and have been updated in the last year or so.
The buffer breakfast was great. A great selection to choice from. Toast toasted to order and same as fried eggs and omelettes.
The curries that are served in the restaurant where amazing.
The staff in all department are great and friendly.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2014

A wonderful hotel with a warm and friendly service, spacious rooms and delicious cuisine. A nice central location - near the city centre and set in beautiful gardens. We spent 5 nights at the Serena Lodges & Resorts in Masai Mara and Amboseli National Park and experienced the best locations and services on safari. Great Lodges with glorious views and game drives in 4WD vehicles come with booking a fly-in package. We stayed another night at Nairobi Serena on return from safari as our flight to Seychelles was early the next morning. Memorable experience.
All arranged by Vishal at Safaris Online.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mombasa, Kenya
1 review
4 of 5 stars Reviewed April 16, 2014

When we got there the door man welcomed us in a nicely, reception was quick and efficient. The room was just perfect.spacious, clean, fully equipped with a lovely private garden. Had lunch in the main restaurant and it was fabulous.There was a lot of choice on the buffet and everything was fresh and tasty.

In the evening we had drinks and bar snacks at Askum bar, although space outside is a little limited Matthew K. and his team went out of their way to accommodate us. Service was very good, food very scrumptious, and the cocktail perfect.

Breakfast had everything you could wish for,and the service was again perfect. If only other hotel chains in Kenya could offer such choice.

Overall, very good service, polite staff who understand the need for customer interaction and who always smile! Their uniforms are very smart, the security teams are very efficient, and not too obvious as they dress in suits, like many of the customers.

I would just like to mention Matthew, who could not do more to be helpful, polite and professional, he and his team made the stay feel so comfortable.

Good work all round, can't wait to return.

Room Tip: Splash out for a garden suite.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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