When we got there the door man welcomed us in a nicely, reception was quick and efficient. The room was just perfect.spacious, clean, fully equipped with a lovely private garden. Had lunch in the main restaurant and it was fabulous.There was a lot of choice on the buffet and everything was fresh and tasty.
In the evening we had drinks and bar snacks at Askum bar, although space outside is a little limited Matthew K. and his team went out of their way to accommodate us. Service was very good, food very scrumptious, and the cocktail perfect.
Breakfast had everything you could wish for,and the service was again perfect. If only other hotel chains in Kenya could offer such choice.
Overall, very good service, polite staff who understand the need for customer interaction and who always smile! Their uniforms are very smart, the security teams are very efficient, and not too obvious as they dress in suits, like many of the customers.
I would just like to mention Matthew, who could not do more to be helpful, polite and professional, he and his team made the stay feel so comfortable.
Good work all round, can't wait to return.
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