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“Best Stay” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #4 of 100 hotels in Nairobi
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Best Stay”
5 of 5 stars Reviewed April 4, 2014

The hotel is centrally located, with excellent décor. The staff is at your disposal and will go out of their way to assist you. The breakfast buffet was really good. The room was immaculate and the turn down service made me feel pampered. The spa was clean and the massage that I got was excellent.

What I liked was how the hotel blends in with the environment. You wake up to birds chirping. The gardens and flowers were well maintained and beautiful. The décor complimented the African culture and heritage.

The hotel is an oasis in the hustle bustle of Nairobi.

Room Tip: All rooms are good, but I found it convenient to have the room on the second floor.
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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490 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Pune, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 31, 2014

There is ample space to have morning or evening walk. The hotel is centrally located. The business floor is spacious and can have good meetings. The breakfast has variety to chhose from. Food is also good.

Room Tip: Front side rooms
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Top Contributor
61 reviews 61 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed March 27, 2014

Restaurant and bar staff are fantastic, really go out if their way to look after the guests. Gym fully equipped and not busy when i used it early evening. Plenty of areas for meetings, drinks and food. Breakfast great but a little disappointed with food in The Mandhari restaurant, just didn't quite hit the mark. Staff though fantastic. Hotel car sent to collect us was unacceptable due to zero aircon, journey from airport to hotel was bad due traffic, hour and half, so not best pleased when checking in all hot and bothered. Reception deducted the cost and laid on a free return transfer which made up somewhat, but would have preferred not to have melted in the car. My main concern was security- we followed 2 cars into the hotel car park and these cars were allowed in without any checks, we were subject to the normal mirror under the car and boot checks. When we questioned the lack of checks to the 2 cars before us, we were informed that as they were UN cars they did not check them? I feel this is unacceptable and a huge gap in security, one that could be used to devastating effect. When I pointed out the recent attack at the Serena Kabul, the security guys just looked away without fully understanding that terrorists can be anywhere.

Room Tip: Had 3rd floor garden view which was quiet, comfortable and decent aircon.
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 24, 2014

We stayed in Serena as our stopover before visiting the Masai Mara. We stayed two nights then came back and stayed for one night on our way home.

The Serena is not an Intercontinental hotel with marble floors, modern furnishings, and huge empty space rooms, this is the African way of a 5 star hotel and we liked it! If you like the homey feel, comfortable setting, clean rooms, and great staff, then stay here.

The staff was always helpful when I asked questions. The rooms were cleaned nicely when we returned.The restaurant, the spa and the breakfast buffet was great.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 22, 2014

Beautiful oasis just in the middle of busy Nairobi.

Very comfortable rooms (although aircon in crap - this is the only thing I could complain about).

Nice outside pool, lush garden and several dining options.

Friendly staff at the hotel.

Excellent location just in the center of Nairobi.

Last time I stayed at this hotel was several years back - it has not changed much (which is good).

I would truly recommend for business or leasure travellers.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
102 reviews 102 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 17, 2014 via mobile

I spent two nights at the Serena on business. I liked it - pleasant rooms and bar and restaurant areas where it is possible to sit outside and enjoy the climate at any time of day. Lots of options for places to sit and have a drink or hold an informal business discussion. There is a pool in the gardens and it doesn't feel like you are right in the city - given that it is near the downtown area. About 20 minutes from the airport (if you arrive out of the rush hours). Food in the a la carte restaurant upstairs is good and the breakfast buffet and evening informal dining were also good standard. Wifi was efficient too. Staff friendly and efficient.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uxbrdige
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2014

Beautiful serene atmosphere, lovely outdoor pool and great restaurant. Staff are friendly and courteous although could be a little faster. There are plenty of comfortable communal areas and the situation of the hotel is easy for the airport and business connections.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 100 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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