I did a week at the Serena, part of it with business associates along. Most of the time I ate at the hotel and made extensive use of their business center. On several occasions I had more than a few guests including government officials and security personnel.
We would have driven many other hotels "bonkers" but not the Serena.
Let's start with the rooms. My floor had staff available all the time. It was like coming home to a village. They would straighten my tie, pick up things in my room several times a day and generally keep track of me. These were good people.
The room was perfect and the housekeeping staff better.
The business center had IT staff available 24 hours a day. Everything worked perfectly.
Hotel staff in general were well trained, authoritative and highly professional. This is a very friendly hotel with a courteous staff. I got to know a number of hotel staff quite well.
The primary restaurant is an all day buffet, 3 meals with great food and seating in or outdoors including pool side.
Food is exceptional, service better. I used only one restaurant, which was more than enough. Fresh fruit, perfect espresso, anything you could desire.
Never order a steak in Kenya.
Hotel ground were beautiful and well maintained.
The hotel bar and meeting rooms are exceptional and well laid out.
Security is a big issue in Kenya and the hotel has a large but unobtrusive security staff.
Hotel supplies transporation and I almost always had a car or bus or something arranged on a moments notice.
If all of Kenya is like this hotel, Kenya is one of the friendliest nations on earth.