Wonderful hotel and grounds. Great Staff. Often had a security guard sitting outside of our floor at elevator. We felt their presence and felt very safe. Hotel room, great and well appointed. Towels luscious and large, Staff brought a vase of flowers to our room with a basket of fruit and a rose for our bathroom. Flat screen TV. Very big safe, large enough for our cameras. mini bar , reasonable prices. King size bed and very comfortable.
Elevator could be temperamental but fine. Good shops in lobby although a bit pricy.
Large heated pool with great seating area. restaurant terrific and had table close to the pool for evening meal. quite nice. food wise, all food in Africa is OK but in our opinion not fantastic. certainly not a country for steaks. Service was good. Buffet very good. In Africa, everywhere we went tipping is expected and solicited. Had a mistake with our wake up call, which was not good. they called 1 hour too early. called at 5 instead of 6:30. Check in could have been better. not good attention. was servicing us then started to serve another who came after us. we had to wait, then he came back to us. we don't like that. expect individual attention not a group check in feeling.. Great porters and bellman.
Grounds really lovely. There was a weddign going on when we were there ( or at least takign pictures). there is a pond with very small frogs and a lovely bridge. the trees and birds were great
We had view of the gardens and pool, feel that is best
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.