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“Awesome stay!” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #6 of 111 Hotels in Nairobi
Riga, Latvia
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
“Awesome stay!”
5 of 5 stars Reviewed November 12, 2013 via mobile

At the entrance of the door security check with bags' x-ray. The style of the reception hall in a very traditional african manner and nothing is too much here. We were taken into the room immideately after check-in, but no room with double bed was available for the moment. We were promised to get the room after noon. The promise was fullfilled and we were even upgraded to garden suite. Very comfortable and spatious rooms. Big and nice bathroom. We enjoyed staying there. Very delicious breakfast with a good variety of food for any taste. Friendly and helpfull staff.

Stayed November 2013, traveled as a couple
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533 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Nairobi, Kenya
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 11, 2013

Great decor,swahili themed woodwork is AMAZING.
Excellent suite/Rooms setting amidst the busy Nairobi traffic-couldn't hear any noise! Very good attention to client needs and great amenities,I especially liked the provision of ironing facilites in the suite. I forgot some of my documents n the room and was pleasantly surprised to find them intact a few weeks later....WELL DONE NAIROBI SERENA.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2013

Stayed on business at Serena for 5 nights. Excellent service in everyway. Very regal and lush. Lovely rooms. Sounds of tree frogs in the evenings. Delicious food. Loved it. I can imaginea great place for the start or end of a holiday. I will be back and tagging some chill time onto it to get an even better experience next time!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
Top Contributor
125 reviews 125 reviews
42 hotel reviews
Reviews in 62 cities Reviews in 62 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed October 18, 2013

Wonderful hotel and grounds. Great Staff. Often had a security guard sitting outside of our floor at elevator. We felt their presence and felt very safe. Hotel room, great and well appointed. Towels luscious and large, Staff brought a vase of flowers to our room with a basket of fruit and a rose for our bathroom. Flat screen TV. Very big safe, large enough for our cameras. mini bar , reasonable prices. King size bed and very comfortable.
Elevator could be temperamental but fine. Good shops in lobby although a bit pricy.
Large heated pool with great seating area. restaurant terrific and had table close to the pool for evening meal. quite nice. food wise, all food in Africa is OK but in our opinion not fantastic. certainly not a country for steaks. Service was good. Buffet very good. In Africa, everywhere we went tipping is expected and solicited. Had a mistake with our wake up call, which was not good. they called 1 hour too early. called at 5 instead of 6:30. Check in could have been better. not good attention. was servicing us then started to serve another who came after us. we had to wait, then he came back to us. we don't like that. expect individual attention not a group check in feeling.. Great porters and bellman.
Grounds really lovely. There was a weddign going on when we were there ( or at least takign pictures). there is a pond with very small frogs and a lovely bridge. the trees and birds were great

Room Tip: We had view of the gardens and pool, feel that is best
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Top Contributor
98 reviews 98 reviews
19 hotel reviews
Reviews in 45 cities Reviews in 45 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed October 16, 2013

Seems like you are taken back in time ... from the door man that brings you a hot towel, to the beautifully carved letter opener you find in your room in the large oak desk.

Staff was great, room was great. We didn't do any walking around on our own and opted for the organized tours but it seemed that the location was good for everything.

Would definitely go back if I have the chance.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, MA
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 10, 2013

This place is in the heart of Nairobi. The hotel seems a bit old, but it's still very regal and clean... the bathrooms have marble and the furniture is made of good quality wood. I came here in December of 2012 and it was still warm enough to go to the pool.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman, OKlahoma, USA
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

Our experience at this wonderful hotel, in September 2013, was nothing short of wonderful! The service was simply outstanding --- there was nothing they would not do for us to make us happy, and were constantly anticipating our needs and wants! When calling Housekeeping for ice, for example, there was a knock on the door within less than 5 minutes! When I asked for a softer mattress because the one in the room was extremely firm and uncomfortable for me, no fewer than three uniformed young men arrived with a new one, and remade it as I stood there watching! I will review the spectacular restaurant in the Restaurant Reviews section, but suffice it to say that the breakfast buffet was the most lavish and opulent I've ever seen (and I've seen some of the best in the world!), and the food at all meals was, without exception, perfectly cooked, beautifully served, and absolutely delicious! I would recommend this hotel to any discerning traveler.

Room Tip: Ask for a room that faces the hotel's gardens.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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