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“Comfort and old world luxury” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #4 of 100 hotels in Nairobi
Top Contributor
79 reviews 79 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
63 helpful votes 63 helpful votes
“Comfort and old world luxury”
5 of 5 stars Reviewed October 16, 2013

Seems like you are taken back in time ... from the door man that brings you a hot towel, to the beautifully carved letter opener you find in your room in the large oak desk.

Staff was great, room was great. We didn't do any walking around on our own and opted for the organized tours but it seemed that the location was good for everything.

Would definitely go back if I have the chance.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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490 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Boston, MA
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 10, 2013

This place is in the heart of Nairobi. The hotel seems a bit old, but it's still very regal and clean... the bathrooms have marble and the furniture is made of good quality wood. I came here in December of 2012 and it was still warm enough to go to the pool.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman, OKlahoma, USA
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

Our experience at this wonderful hotel, in September 2013, was nothing short of wonderful! The service was simply outstanding --- there was nothing they would not do for us to make us happy, and were constantly anticipating our needs and wants! When calling Housekeeping for ice, for example, there was a knock on the door within less than 5 minutes! When I asked for a softer mattress because the one in the room was extremely firm and uncomfortable for me, no fewer than three uniformed young men arrived with a new one, and remade it as I stood there watching! I will review the spectacular restaurant in the Restaurant Reviews section, but suffice it to say that the breakfast buffet was the most lavish and opulent I've ever seen (and I've seen some of the best in the world!), and the food at all meals was, without exception, perfectly cooked, beautifully served, and absolutely delicious! I would recommend this hotel to any discerning traveler.

Room Tip: Ask for a room that faces the hotel's gardens.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
88 reviews 88 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 7, 2013

Each our visit to Serena Restaurant proves that is i an excellent place for meal, romantic date or dinner with friends. À la carte we did not really inspect because there was a sea food buffet on all those night when we were out. The choice is great, they even have sushi, but you can find lots of vegetables and some non sea food (beef, some chicken). No music. It can be very crowded and busy place but generally it is nice and comfortable. The prices are on the high end, but going out here is an occasional treat for us. The restaurant is next to the pool, the smokers have a separated piece of lawn for themselves. The weird sound you can here every night is frogs, not birds - they have a small pool with water lilies, fish, frogs...

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2013

My husband and I staid for one night at the hotel ready for our Safari the next morning. The room was excellent, bed was heavenly, and the food was first class. All the staff were very friendly and helpful. If you smile at the staff, they will smile back. :)

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denver, CO
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 25, 2013

We stayed at the Serena Nairobi before we left on Safari and a day when we returned to Nairobi
The rooms were comfortable standard with the usual hotel amenities however they had Penhaligon shampoo, etc. very nice! The service in the restaurants was lacking, very slow--for our lunch we waited an hour to get our food.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Virginia Beach, Virginia
Top Contributor
63 reviews 63 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 22, 2013

This was a great hotel all the way around. The food, the staff, the rooms were all five star. The desk was helpful with places to eat, changing money and arranging transportation. I will definitely be back in the future.

Room Tip: Try to get a room away from the fitness center, one of my colleagues said it got a bit noisy.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 100 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Reservation Options:
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