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“Great Stay” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #7 of 125 Hotels in Nairobi
Certificate of Excellence
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great Stay”
5 of 5 stars Reviewed September 29, 2013

My husband and I staid for one night at the hotel ready for our Safari the next morning. The room was excellent, bed was heavenly, and the food was first class. All the staff were very friendly and helpful. If you smile at the staff, they will smile back. :)

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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denver, CO
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 25, 2013

We stayed at the Serena Nairobi before we left on Safari and a day when we returned to Nairobi
The rooms were comfortable standard with the usual hotel amenities however they had Penhaligon shampoo, etc. very nice! The service in the restaurants was lacking, very slow--for our lunch we waited an hour to get our food.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Virginia Beach, Virginia
Top Contributor
67 reviews 67 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 22, 2013

This was a great hotel all the way around. The food, the staff, the rooms were all five star. The desk was helpful with places to eat, changing money and arranging transportation. I will definitely be back in the future.

Room Tip: Try to get a room away from the fitness center, one of my colleagues said it got a bit noisy.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bromsgrove, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 21, 2013

Stayed just one night en route from safari to Mauritius. We were looked after very well and were upgraded to a garden suite, which was huge. The hotel was lovely and the guests were a good mix, though looked mainly to be there on business but guess that the location dictates that.

We ate in Cafe Maghreb, which was lovely and not too expensive for a capital city hotel of this scale. The poolside setting on a lovely warm evening was very pleasant indeed.

Room Tip: Although it's close to a main road we didn't notice much noise nor did we notice much noise...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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USA
Top Contributor
58 reviews 58 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 20, 2013

We stayed at the Serena Nairobi for 2 nights, one because we arrived in Nairobi very late one night and one because we wanted to explore Nairobi a bit before heading out to safari. Yes, it is expensive, but we had a very spacious suite, with a great sitting room and a beautiful bedroom. Everything worked - beds were comfortable, lights worked, internet was fine. We ate breakfast in the dining room and found the service a little slow but still acceptable. I'd recommend the crepes- good toppings, crepes made fresh. We were exhausted our second night and ordered room service, which was fine and quick. My only quibble- I was quite surprised that the shower had mold along the grout, not hard to fix with a little bleach (the room and the bathroom itself were both very clean) and the staff were very apologetic and embarrassed when told, so the problem may well be resolved. It is an easy walk into town. We enjoyed our stay!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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texas
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed September 19, 2013

We used this hotel as our stopover hotel between visiting Nairobi, the Masai Mara, and Rwanda. I was a bit concerned after reading some of the previous reviews. We had rooms 501 and 317.
We stayed three nights then came back and stayed for one night on our way home.

My husband and I travel quite a bit for scuba diving. As we have traveled more and more, I tend to try to book us at hotels that have a higher level of comfort, but not extreme. I do not need to have the "Taj Majal" look or feel to feel "pampered". If you are used to rooming in Intercontinental hotels with marble floors, modern furnishings, and huge empty space rooms, this is NOT the hotel for you. If you like the homey feel, comfortable setting, clean rooms, and great staff, then stay here.

Yes, its an older hotel, but I did not feel that that I did not get my monies worth. There was more than sufficient room for us and our luggage. There was enough dresser space and closet space for clothes taken out for our first three days. The furnishings and décor had a "homey" feeling. The bed was close to the size of our king sized bed at home, a bit hard for us. That's not their fault. The air conditioning unit was a bit loud, but it's like background noise; overtime you ignore it.

The breakfast buffet was great. Unless you are really picky about your food, there was food for anyone's palate. Fresh fruit, baked breads, crepes to order, local breakfast foods, omelets to order, juices, coffee, oatmeal, yogurt, etc. We got the room package that had the buffet included.

The staff was always helpful when I asked questions. The rooms were cleaned nicely when we returned.

AS to location, I could not answer that. We had a private driver that picked us up and took us out.
They had a spa, but we did not use it. Had other things to occupy our time.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kuala Lumpur, Malaysia
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 18, 2013

Serena Hotel is probably one of the more convenient hotels to stay while in Nairobi.
The hotel is conveniently located, if you just got off the plane in Kenyatta Airport (which is around 40 minutes away) unless you hit rush hour traffic.

The hotel is also suitable for business meetings, with nice lobby waiting area plus a very quiet business lounge area for a good private business meeting. The coffee house is located on the ground floor, and serves good breakfast buffet spread. There is also a nice outdoor area with view of the swimming pool, nice for cool mornings or late afternoons.

But this hotel with its overall wood finishing needs a bit of an upgrade. The rooms are rather cramp, with old airconditioning and very tight shower/tub.

Room Tip: Good for a short stay, great convenient leap off point for a safari trip.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 125 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya; the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities.Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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