Smooth pick up from airport, wifi in hotel bus and a swift and smooth check in by Joyce K. The Serena seems to have realigned its service standard to be in line with the high rates it charges. Which is good news. Would like to make special mention of Joyce K - who is a smart lady and based on the way she operates at reception should be made Head Receptionist.
- Official Description (provided by the hotel):
- Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya; the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities.Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more less
- Reservation Options:
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