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“Much Improved” 4 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #7 of 122 Hotels in Nairobi
Certificate of Excellence 2014
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Much Improved”
4 of 5 stars Reviewed August 26, 2013 via mobile

Smooth pick up from airport, wifi in hotel bus and a swift and smooth check in by Joyce K. The Serena seems to have realigned its service standard to be in line with the high rates it charges. Which is good news. Would like to make special mention of Joyce K - who is a smart lady and based on the way she operates at reception should be made Head Receptionist.

Stayed August 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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566 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nairobi, Kenya
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 26, 2013

I used to love this Hotel and it used to be our National Glory for many years. unfortunately there was nothing glorious about my experience on Saturday morning. We had a meeting at the pool side, but decided to stay at the outdoor smoking area instead as everyone else was smoking. My first disappointment was at the scanning machine outside the entrance: my handbag was out of site for some good 5 minutes since it is located away form the entrance that we are all forced to use - again under a scanner. I requested the reception to call the manager on duty to report the inconvenience, nobody showed up even an hour later. Getting to the meeting ... we had this waitress asking for the order without supplying a menu. We requested for the menu and we were given, reluctantly, the alcoholic drinks menu and the lunch menu - it was 11 am....so i once again called her back to request for the hot beverage menu and she confirmed they have one but she did not bring it.needless to say that i did not order a thing. To top it all up one of the other business partners at the table left half cigar on the ashtray, as he stood up to take a call, and the same waitress decided to take it away together with the dirty ashtray. all in all the place was full of tourist, they probably had a better experience.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
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New Delhi, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 25, 2013 via mobile

It's a nice hotel with good location. The lobby itself welcomes u to the wild life in kenya. its tastefully done with a sitting area overlooking a made-up forest environment. The rooms are nice and have a good view. It was nice to see few of the famous birds of kenya in the lawn .
The restaurant is nice and serve a good spread . Overall a nice stay.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Isle of Man, United Kingdom
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 22, 2013

Top class Serena Hotel with welcoming staff, very comfortable room with excellent facilities. Delicious breakfast, great ambience in the hotel which is after all a city hotel but with a very friendly atmosphere amid surroundings which keep the essence of Kenya with modern appeal. I much prefer this sort of hotel than those which try to be ultra modern and one could be anywhere in the world. I was in Kenya, East Africa, and the Serena proudly upheld its roots. Thank you for a very pleasant, if too short, stay. Look forward to returning.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Faringdon, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 22, 2013

We were held up by the Nairobi airport fire for 5 days, having been staying in Zanzibar. For our two final days before we got a flight, our agent booked us into Serena. We were impressed by the helpfulness of the staff who assisted us in sorting our delay out. The pool area is lovely, so peaceful with sunbeds with mattresses and towels provided ready for you to relax. Two parks nearby to take a walk.. The restaurant was amazing, so much choice and the puddings were to die for!! We sampled 'fish night' and 'Swahili night', they were brilliant. Staff recommended a half day out to the National Park, well worth it to see giraffe, zebra, buffalo, croc and many more. Loved the bed made for 3 as well!!!!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 15, 2013

We stayed only one night at the Serena and found it to be comfortable. Although not the most modern, the hotel’s common areas and rooms were spacious, the lobby was welcoming and the check-in/out was efficient.

The hotel is located in a central government office area, away from the Nairobi downtown ‘party zone’. We had cocktails at Aksum bar, which were very nice. The breakfast was a varied spread by the pool on a lovely day.

I am not sure if this would be is a 5 star property elsewhere, but overall we had a comfortable night and would recommend this for transit.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, England
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 29, 2013

Only stayed one night prior to safari.

Both reassuring and off-putting to hav your tour vehicle searched underneath with mirrors for bombs on arrival and then have your luggage and yourself scanned... that's a first for us!

Room was fine..standard city hotel room. Bathroom a bit tired but acceptable. Grateful to be able to have the room from 9am when we arrived exhausted from overnight flight. Bed very comfortable.

We only had drinks by the pool later in the day and then room service in the evening -all very good. Breakfast next morning was very good.

Checkout-bizarrely charged us several thousand shillings more than they should have. When we noticed and challenged it, they just shrugged their shoulders and corrected the bill! Were they trying it on or not as the bill was nothing like it should have been?BEWARE!

  • Stayed June 2013
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 122 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya; the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities.Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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