Our group stayed at the Nairobi Serena one night prior to leaving on safari and one night at the conclusion of our safari. In both stays the check in process was smooth, the room was good sized, the bed was very comfortable and the bathroom was very modern with great water pressure in the shower. We had a couple of quick meals at the pool side restaurant that were very nice. The breakfast buffet was excellent with a wide selection of food available. I would highly recommend the Serena to anybody traveling to Nairobi.