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“Service!! Food!! Location !!” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #7 of 124 Hotels in Nairobi
Certificate of Excellence 2014
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Service!! Food!! Location !!”
5 of 5 stars Reviewed June 5, 2013

I had a meeting in Nairobi and my husband and I decided to make it into a holiday. I had never before stayed with any Serena property. I entrusted them with our itinerary, and they did not disappoint. We had a stunning room laden with flowers. Someone must have overheard when I mentioned how much I loved the orange roses, because the next day, I had two bouquets. The decor is lovely and comfortable. The breakfast, menu an buffet, great deal and plentiful. Everything was fresh and delicious. Eating poolside, one can tell that this is business-lunch central. At night, the restaurant was delicious. We enjoyed a lovely dinner. Best..the service at the hotel was exemplary. Concierge arranged our entire two week itinerary. We stayed with Serena at three properties. Would have been 4, but we had to cancel Mombasa. A wonderful property.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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567 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nairobi, Nairobi, Kenya
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 30, 2013

Was there for business. The food was good and prompt. The service was warm and efficient. It was a packed house but they were quite effective! The rooms were clean and comfortable. The surroundings were pretty serene. It being so close to the CBD it was quite a good shock.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oslo, Norway
Top Contributor
67 reviews 67 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 28, 2013

I stayed at Serena in May. Close to 40 years since my last visit. I enjoyed it as much this time as then. Serena is still charming.

My room was modern and kept clean.

Restaurants offer good value. Breakfast is excellent.

Staff in reception and in the restaurant provide excellent service.

Internett worked fine in the room and in the reception.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Zurich, Switzerland
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 28, 2013

Eventhough this Hotel is located in a park in the middle of the city it feels a bit like being in a safari lodge. Decor is african-style but somewhat oldfashioned... Service is good, staff were very helpful, attentive and willing to help with everything. I was very happy about that... My room was reasonably spacious, bathroom rather small. Nice bar and a very pleasant seating area in the garden by the pool. It looked like parts of the hotel were undergoing renovation during my stay.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 21, 2013

The Serena feels like a safari lodge that somehow ended up in a park in the middle of the city. If you're interested in being in "Africa", and being reminded of that constantly, this is your hotel. It is not, however, a modern luxury hotel full of glass and sleek modern design - for that look elsewhere.

That said, the service is very good - attentive, always present, and willing to help with everything. The rooms themselves are reasonably spacious, though the bathrooms are very cramped.

Food is the high point - a very good breakfast buffet, a lovely upstairs restaurant, and a very pleasant seating area by the pool. The gym is exceptional for my US-influenced experience - a real weights facility and wood-floored studio, right next to the aforementioned pool.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Washington DC, District of Columbia
Top Contributor
73 reviews 73 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed May 20, 2013

As much as I love the Serena Kampala, this property does not compare. The decor is on the tacky and unoriginal side (framed common kente from Ghana, Kuba cloth from Congo, etc.) and sort of screams " you are in Africa!" but does not inspire or stimulate. The furniture is mostly dark wood veneer and very outdated in esthetic. More disappointingly is the lack of customer-focus from the staff. For example, the concierge was unable to suggest any restaurant options except for Carnivore and the receptionist just pushed their seafood buffet. Service at the restaurant the one evening I ate there was rather indifferent bordering on rude. Breakfast buffet is fine and coffee excellent. Gym was a bit out of the way but very functional. I also had a room next to elevator and I heard the motor most of the night. I will not return to this property.next time in Nairobi as there are better options with higher standards of service and design.

Room Tip: Do not stay in room ending with 15 as this is close to one of the elevators and you heard the motor...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London
Top Contributor
160 reviews 160 reviews
44 hotel reviews
Reviews in 42 cities Reviews in 42 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed May 18, 2013

I think this hotel probably is at a pointtht it need an uplift. The grounds and food were very nice and the bar area is comfortable. The room was just ok, no wow to it and the bathroom was the smallest I have been in for some time. It's clean and functional but I didn't get a sense of luxury to it.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 124 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya; the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities.Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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