As much as I love the Serena Kampala, this property does not compare. The decor is on the tacky and unoriginal side (framed common kente from Ghana, Kuba cloth from Congo, etc.) and sort of screams " you are in Africa!" but does not inspire or stimulate. The furniture is mostly dark wood veneer and very outdated in esthetic. More disappointingly is the lack of customer-focus from the staff. For example, the concierge was unable to suggest any restaurant options except for Carnivore and the receptionist just pushed their seafood buffet. Service at the restaurant the one evening I ate there was rather indifferent bordering on rude. Breakfast buffet is fine and coffee excellent. Gym was a bit out of the way but very functional. I also had a room next to elevator and I heard the motor most of the night. I will not return to this property.next time in Nairobi as there are better options with higher standards of service and design.
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