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“Nothing missing !” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #6 of 111 Hotels in Nairobi
Sofia, Bulgaria
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Nothing missing !”
5 of 5 stars Reviewed April 8, 2013

We did stay here one night this to start ou safari trip with Africa Veterans Safaris. The welcome was friendly and correct. The (connected) rooms were complete and in a very nice "african" style. Superb beds assured us a good night rest ! And last but not least the breakfast buffet is more than complete ..as well the great and attentive service ! We can recommend !

Room Tip: connecting rooms are peffect when travelling wth children
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Washington DC
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 5, 2013

Great breakfast buffet for all ages and tastes
Very clean room, quiet and all amenities --minus Qtip.
Love the atmosphere, you feel very welcome from the start.
Security at the front of the hotel securing entries of vehicles and making sure only guests are coming in.
Would recommend it to anyone visiting Nairobi. Great staff.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 24, 2013

A great way to spend one's first night in Africa.

We arrived late and left early, but they picked us up at the airport and dep[osited us back there very efficiently.

Food (breakfast) very good indeed.

It is on the edge of the National Park, so propbably wirth spending an extra day there.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turin, Italy
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 23, 2013

I go back to the Serena every time I need to go to Nairobi. The location is rather central, but on the very plus side the staff needs a special mention. At reception, restaurant and terrace staff is smiley, serviceable and helpful, just like a good hotel needs to have. For me that makes always the difference. It has also a very good restaurant which serves really good Indian dishes. Gym is good and big swimming pool. Rooms are fine with a fair Kenyan atmosphere. Excellent on business.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nairobi, Kenya
Top Contributor
74 reviews 74 reviews
29 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 22, 2013

As the name suggests the Serena hotel is surely serene. I had lunch at the pool side. The service was exemplary, the food variety so wide. I could not help myself but over eat and even gobble down some sweet deserts. The afternoon after such a lunch can only be spent by pool for a cool breeze. It was too good.
I recommend for business meetings or lunches.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St.Ives
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 20, 2013

This is our second overnight stay here but we felt it had lost its way a bit. The service was a bit hit and miss. In the rooms the beds smelt of Cigarette smoke. They could do with being non smoking. The breakfast was good.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Accra, Ghana
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 16, 2013

For me this is a lovely hotel. Well run, elegant, quite well appointed and an air of colonial splendour about it. My 3rd stay and I enjoyed every minute of it.

Location wise it is convenient for the city centre but traffic does make access somewhat challenging. Then again, all city centre hotels will suffer the same issues.

Restaurants are lovely, bar is efficient and friendly. The pool is just perfect and seems well patronised. Breakfast by the poolside was one of my lasting memories.

My bedroom was nicely appointed but the furniture is perhaps a little dated now. Nevertheless it was comfortable, clean and presentable. Wifi connection was good and room service worked well.

I will always choose the serena when in Nairobi.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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