For me this is a lovely hotel. Well run, elegant, quite well appointed and an air of colonial splendour about it. My 3rd stay and I enjoyed every minute of it.
Location wise it is convenient for the city centre but traffic does make access somewhat challenging. Then again, all city centre hotels will suffer the same issues.
Restaurants are lovely, bar is efficient and friendly. The pool is just perfect and seems well patronised. Breakfast by the poolside was one of my lasting memories.
My bedroom was nicely appointed but the furniture is perhaps a little dated now. Nevertheless it was comfortable, clean and presentable. Wifi connection was good and room service worked well.
I will always choose the serena when in Nairobi.
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