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All 80 Nairobi hotels

Nairobi Serena Hotel: Traveler Reviews

5.0 of 5
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
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Nairobi Serena Hotel
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Ranked #5 of 80 hotels in Nairobi
Most recent review
4 of 5 stars Reviewed March 16, 2013
Ghanabound Accra, Ghana
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353 reviews from our community

Traveler rating
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    26
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Families
44
 
Couples
110
 
Solo
31
 
Business
124
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Accra, Ghana
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
14 helpful votes 14 helpful votes
“An old favourite - tried and tested”
4 of 5 stars Reviewed March 16, 2013

For me this is a lovely hotel. Well run, elegant, quite well appointed and an air of colonial splendour about it. My 3rd stay and I enjoyed every minute of it.

Location wise it is convenient for the city centre but traffic does make access somewhat challenging. Then again, all city centre hotels will suffer the same issues.

Restaurants are lovely, bar is efficient and friendly. The pool is just perfect and seems well patronised. Breakfast by the poolside was one of my lasting memories.

My bedroom was nicely appointed but the furniture is perhaps a little dated now. Nevertheless it was comfortable, clean and presentable. Wifi connection was good and room service worked well.

I will always choose the serena when in Nairobi.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“A day of tranquility”
5 of 5 stars Reviewed March 12, 2013

One does not have to be a registered guest to take advantage of the hotel's facilities. For a very reasonable daily fee of $25-30 one is able to use their fabulous pool and spa and well-equipped exercise room; of course one is also eat in one of their many resturants. A day there would sooth any travel weary body.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tripoli, Lebanon
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“old five stars hotel overpriced”
3 of 5 stars Reviewed February 26, 2013

everything in this hotel is very old , decoration, furniture , even clothes and haircuts of waiters. rooms are very noisy , windows do not close well , far from hermetic , AC also is very noisy but you have to afford it otherwise it will be too hot to sleep.
quality of food is below average ( we tried dinner and breakfast ) some of the waiters are friendly

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Montreal, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“lovely stay”
5 of 5 stars Reviewed February 25, 2013

Stayed at the Serena Hotel for two nights prior to our safari. Rooms were nice and comfortable. Very pleasant stay and would love to go back! We ate of the hotel's seafood restaurant and were very impressed with its delicious and fresh choice of seafood.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tanzania
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
“nice hotel - for the corporate visitor”
4 of 5 stars Reviewed February 25, 2013

perfectly situated in the center of Nairobi, easily accessed from different areas,
the rates are slightly on the higher side, but the hotel got everything to offer, good food, large garden offering very nice sitting areas to enjoy the greenery, for the bird lovers among you, if you pay good attention, you can find quite several birds species flying around the garden...you might get lucky and have one of them singing on your window in the morning.

remember to ask a room facing the garden, much better view and if you're early bird - you will enjoy a silluette purple sunset

Room Tip: ask for a garden facing room.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 80 hotels in Nairobi
Price Range: $$$$
Hotel Class:5 star (5*)
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