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“old five stars hotel overpriced” 3 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #7 of 124 Hotels in Nairobi
Certificate of Excellence 2014
Tripoli, Lebanon
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“old five stars hotel overpriced”
3 of 5 stars Reviewed February 26, 2013

everything in this hotel is very old , decoration, furniture , even clothes and haircuts of waiters. rooms are very noisy , windows do not close well , far from hermetic , AC also is very noisy but you have to afford it otherwise it will be too hot to sleep.
quality of food is below average ( we tried dinner and breakfast ) some of the waiters are friendly

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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567 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Montreal, Canada
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 25, 2013

Stayed at the Serena Hotel for two nights prior to our safari. Rooms were nice and comfortable. Very pleasant stay and would love to go back! We ate of the hotel's seafood restaurant and were very impressed with its delicious and fresh choice of seafood.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tanzania
Top Contributor
106 reviews 106 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed February 25, 2013

perfectly situated in the center of Nairobi, easily accessed from different areas,
the rates are slightly on the higher side, but the hotel got everything to offer, good food, large garden offering very nice sitting areas to enjoy the greenery, for the bird lovers among you, if you pay good attention, you can find quite several birds species flying around the garden...you might get lucky and have one of them singing on your window in the morning.

remember to ask a room facing the garden, much better view and if you're early bird - you will enjoy a silluette purple sunset

Room Tip: ask for a garden facing room.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Arlington, Virginia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 25, 2013

I'm a regular Serena guest. I must say though that I do prefer the Kampala Serena. The Nairobi Serena is simply just showing its age, I suppose. Its a bit darker, the furniture older, etc. But still perfectly lovely. Centrally located. Overall good and efficient service, decent-to-good wireless internet access throughout the hotel. Good selection of satellite TV options.

Breakfast buffet is good, room service is okay (wish for a larger menu -- but I say that about all hotels).

Avoid copy/printing business travelers, like most Africa hotels, crazy expensive prices.

I do like the gift shop -- actually they have two, one with toiletries, phone cards, snacks, postcards/stamps, etc. The other with jewelry, baskets, and other local crafts/arts (priced high of course, but no worse than the airport and much higher quality than you'll find there). You can change currency to Kenya shillings here, but cannot change Shillings back to USD/Euro/etc. There is an ATM right next to the hotel, less than a block away which is convenient.

I've now spent a total of 3 weeks in 2012 and 2013 here and overall I have been satisfied, though this time I had a terrible AC unit in my room that simply did not cool the room enough during the day.

Room Tip: Avoid next to the elevator if you suffer from jet lag insomnia like me! Also, the rooms that face th...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Nashville, Tn
Top Contributor
178 reviews 178 reviews
82 hotel reviews
Reviews in 97 cities Reviews in 97 cities
202 helpful votes 202 helpful votes
5 of 5 stars Reviewed February 21, 2013

We had a too short layover in Nairobi and stayed at the Serena. We arrived late in the evening and had an early checkout to catch a flight to a camp. It is not too often that you wish you could have stayed longer at a hotel but this was the case with the Serena. The hotel is lovely and well maitained-- the common areas, our room and the restaurant. The staff was courteous and efficient at check in and check out. If we get back to Nairobi we will stay at the Serena.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
61 reviews 61 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 20, 2013 via mobile

Service excellent. Our checkin was seamless, maybe because our guide from Classic Escapes did it for us. When we arrived around 9:30pm, there were birds singing, and we found out it was frogs on the pond. A lovely sound. The hotel is old with lots of character. Our room was great. Marble bathroom with deep tub and handheld shower plus regular shower. Big bath sheets, two robes, slippers, all the nice amenities. Closet light turns on when door opened, thick blackout curtains, electric kettle, complimentary bottled water (we paid $8 US for a liter of same at the Norfolk Delamere Terrace today at lunch!!!). Breakfast included in the rate.
The wifi is better in the rooms than the lobby. Still not very fast, though, but complimentary.
One thing: they need more outlets. We can't charge our iPhone/iPad by the bed and couldn't at all without the extension cord I brought.
Very nice hotel. We've heard the food is excellent, too.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bedford, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 18, 2013

We had two stopovers at the Nairobi Serena. Both were excellant with very good and comfortable rooms, very good food, convenient location and most of all staff that were more than keen to be as helpful as possible. I cannot speak too highly of the environment in the hotel which made one very comfortable and at home.

Room Tip: Nicest overlooking Uhuru Park.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 124 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya; the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities.Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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