Clearly Nairobi Serena Hotel is in a great location, gardens / landscapes are just beautiful, staff are just amazingly welcoming, smiling, friendly yet professional which made our stay very good. However this old lady is in need of a serious revamp... everything there is old fashioned and one can see that time has past. Honestly the entire facility, from lobby, to bar/restaurant, and rooms need a facelift and I not convinced that it merits the Luxury Hotel of the World rating. We have stayed at Kampala Serena in Uganda prior to our stay in Nairobi and one cannot compare the two hotels ie there is literally a century in between the two, Nairobi Serena being the one stuck in the past! In this context, paying USD 300+ for a standard room, is, in our view, clearly overprice. Elsewhere, with such rates, one can stay in the most modern yet warm 5 star hotels (eg Mandarin hotels). In a nutshell, if you fancy old fashion, and someone else is paying for your stay, then you will definitely find this hotel charming.
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