I stayed here on business after a recommendation. I found all the staff very welcoming and helpful, check-in was quick. I arrived late and ordered room service which arrived promptly. It is in a great location for meetings as it close to the business district. I thought the selection and quality of the food was good. My room was quiet with a nice view of the park. Bar has a nice atmosphere and is reasonably priced. Also showing numerous live sporting events.

I also used the laundry service for a semi-emergency after I ripped the button from my suit jacket half an hour before I was due to leave for a meeting. The member of staff dispatched to help came for my jacket and returned it within 15 minutes, making a fantastic job of re-attaching it.

The Serena Hotel in Nairobi was where we spent our first night on a 16 day safari in Kenya and Tanzania. The tour company, Vantage Travel, arranged for us to stay in Serena properties for all of our nights' stays and they were all exceptional. Most nights the properties were located in National Parks and all exceeded our expectations. Although very similar in each lodge, the food in the buffet styled restaurants was quite good and the rooms were as good as any 4 star accommodation we've experienced in similar settings in the United States. The cost of our meals was included in the tour price so I can't compare restaurant food prices. Drink prices were slightly above what you'd expect in the U.S. but not unreasonable. I would highly recommend the tour company, the hotels, and the experience.

Returned to Serena Hotel after five years. This is still my favorite hotel in Nairobi. Fast and friendly check-in/out, excellent service. My room was quiet, very spacious, and spotlessly clean. The garden invites one to spend time outside just like the renovated pool area.

They were on top of every thing. Airport pick up and drop off. Stored our extra bags while we
Were on a safari. Meals were mostly buffet. Tasty and wide asortment. Drinks at the bar
Came fast and were fairly priced. Rooms are big and the bed comfortable