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Nairobi Serena Hotel: Traveler Reviews

5.0 of 5
Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Hotel amenities
Nairobi Serena Hotel
Ranked #4 of 80 hotels in Nairobi
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344 reviews from our community

Traveler rating
    178
    125
    26
    8
    7
See reviews for
Families
44
 
Couples
109
 
Solo
31
 
Business
117
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great place to stay in Nairobi!”
5 of 5 stars Reviewed January 20, 2013

We have been visiting Nairobi for 13 years and whole heartedly believe that Nairobi Serena is the best place to stay in the city.
Hotel is spotless and staff go out of their way to help. Rooms are great and beds comfortable. All food is good and varied, but breakfasts are superb.
Pool area is gorgeous and again spotless.
Service from all is good and security thorough.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask ruth o about Nairobi Serena Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great hotel”
4 of 5 stars Reviewed January 19, 2013

I stayed here on business after a recommendation. I found all the staff very welcoming and helpful, check-in was quick. I arrived late and ordered room service which arrived promptly. It is in a great location for meetings as it close to the business district. I thought the selection and quality of the food was good. My room was quiet with a nice view of the park. Bar has a nice atmosphere and is reasonably priced. Also showing numerous live sporting events.

I also used the laundry service for a semi-emergency after I ripped the button from my suit jacket half an hour before I was due to leave for a meeting. The member of staff dispatched to help came for my jacket and returned it within 15 minutes, making a fantastic job of re-attaching it.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask James C about Nairobi Serena Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“African Safari Accommodations”
4 of 5 stars Reviewed January 17, 2013

The Serena Hotel in Nairobi was where we spent our first night on a 16 day safari in Kenya and Tanzania. The tour company, Vantage Travel, arranged for us to stay in Serena properties for all of our nights' stays and they were all exceptional. Most nights the properties were located in National Parks and all exceeded our expectations. Although very similar in each lodge, the food in the buffet styled restaurants was quite good and the rooms were as good as any 4 star accommodation we've experienced in similar settings in the United States. The cost of our meals was included in the tour price so I can't compare restaurant food prices. Drink prices were slightly above what you'd expect in the U.S. but not unreasonable. I would highly recommend the tour company, the hotels, and the experience.

Room Tip: If you take a safari tour such as this one, be sure to take a substantial amount of cash for tips. W...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Larry P about Nairobi Serena Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coral Gables, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“As fabulous as ever”
5 of 5 stars Reviewed January 17, 2013

Returned to Serena Hotel after five years. This is still my favorite hotel in Nairobi. Fast and friendly check-in/out, excellent service. My room was quiet, very spacious, and spotlessly clean. The garden invites one to spend time outside just like the renovated pool area.

Room Tip: Even though my room overlooked the main entrance the double windows provide excellent noise shieldin...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Barbara B about Nairobi Serena Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tiburon
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“easy to deal with.”
5 of 5 stars Reviewed December 31, 2012

They were on top of every thing. Airport pick up and drop off. Stored our extra bags while we
Were on a safari. Meals were mostly buffet. Tasty and wide asortment. Drinks at the bar
Came fast and were fairly priced. Rooms are big and the bed comfortable

Room Tip: Ask for a room teaching the gardens
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask edwardTiburon about Nairobi Serena Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Region: Kenya > Nairobi
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 80 hotels in Nairobi
Price Range: $$$
Hotel Class:5 star (5*)
Reservation Options:
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Nairobi Serena Hotel
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