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“As fabulous as ever” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #6 of 111 Hotels in Nairobi
Frankfurt, Germany
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“As fabulous as ever”
5 of 5 stars Reviewed January 17, 2013

Returned to Serena Hotel after five years. This is still my favorite hotel in Nairobi. Fast and friendly check-in/out, excellent service. My room was quiet, very spacious, and spotlessly clean. The garden invites one to spend time outside just like the renovated pool area.

Room Tip: Even though my room overlooked the main entrance the double windows provide excellent noise shieldin...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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533 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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tiburon
Top Contributor
54 reviews 54 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 31, 2012

They were on top of every thing. Airport pick up and drop off. Stored our extra bags while we
Were on a safari. Meals were mostly buffet. Tasty and wide asortment. Drinks at the bar
Came fast and were fairly priced. Rooms are big and the bed comfortable

Room Tip: Ask for a room teaching the gardens
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York, NY
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 24, 2012

Stayed here one night between Kilimanjaro travels and "roughing it" in the bush. I don't know if my being overjoyed was a result relative to my recent experiences, but I was literally jumping and squealing once the doors were closed. The rooms feel plush and high-end, with attention to detail. We're from New York, so we know what we're talking about. As soon as we settled in, we ordered room service, which was great. The food was above average (for Africa). Breakfast was a great feast. The hotel offered what felt like mountains of food. A huge assortment of freshly prepared juices, breads, pastries, cereals, hot items, etc. We were happy, but sad to check out.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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nairobi
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 10, 2012

Although I only spent 2 days at the Serena hotel, I must admit that I had a quite positive stay. With highly attentive and friendly staff and beautiful seating areas; Serena is one of the best and descent hotels I have ever visited in Nairobi. The hotel is located in perfect and very welcoming grounds (Uhuru Park Gardens). Although generally the hotel is cool, I observed several negatives about it. The meals and rooms are too expensive for the room size as well as the quality of meals. All the breakfasts were complete though very dull. Besides, the check in process is very slow as the clerk took about half an hour to get me checked in.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maputo
Top Contributor
105 reviews 105 reviews
42 hotel reviews
Reviews in 42 cities Reviews in 42 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed December 8, 2012

Service excellent, room was small but well appointed, clean and everything worked. Used the massage facilities which were excellent as well. Had supper in the hotel excellent Indian food! Breakfast was fast friendly and impressive in regards to range. Great stay.

Room Tip: Get a room on floors 3 upwards less noise and no foot traffic found on the lower floors.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
1 review
4 of 5 stars Reviewed December 1, 2012

We enjoyed our stay here before and after a safari and it was just fine. The rooms are comfortable, the buffet breakfast wonderful, and the staff helpful. Our only regret was that we were so busy that we really didn’t get a chance to enjoy the hotel’s amenities. Our two stays here bracketed a journey (or should I say safari) for two shepherded by Aramati Safaris. We worked with John Ndegwa and our guide and driver was Eldad Muita. Both were awesome. Besides seeing many awesome sights and experiencing some of the culture, we were well-cared for, listened to, and comfortable (well, as comfortable as possible given the Kenyan and Tanzanian roads). Both of these men went way beyond what was necessary – even to the point of purchasing a camera for us in Nairobi and getting it delivered to us in the Masai Mara when mine broke enroute. We enjoyed our visit so much that we are contemplating a return visit to see Kenya and Tanzania beyond the parks.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brewer, Maine, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

This month I stayed at the Serena for a couple of nights before and after a 3 week Safari trip. It was a great place to rest after a grueling flight getting to Kenya and a great place to recoup and recorganized after the Safari getting ready for the return to the US. Rooms are plenty large enough, well appointed, and comfortable. The staff is great and very interested in your comfort. Don't expect fast service from the restaurant staff they are expecting you to relax and assume you are not in a hurry.

Most importantly you feel completely safe and isolated from the surrounding city and unfamiliar environment of the big city third world city of Nairobi.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #6 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
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