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“Nairobi Serena: first class” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #4 of 100 hotels in Nairobi
Sunderland, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Nairobi Serena: first class”
5 of 5 stars Reviewed November 22, 2012

We stayed in October 2012,for one night only, prior to setting off on safari and, based on our very positive experience, I have to agree with most reviewers. This is an outstanding hotel, serene and tranquil, despite its proximity to central Nairobi and Uhuru Park. Facilities are excellent; staff treated us, without exception, with pleasantness and first-class service: nothing was any trouble. Security, at the entrance, in the gardens and throughout the accommodation floors allayed any possible fears. Food was very good indeed, with a range of dining options, the pool area being an idyllic setting. I would have no hesitation in recommending this hotel, and would be delighted to have the opportunity to return.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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nairobi
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2012

Stayed here in August on a safari trip to Kenya and loved it. Great pool environment. Excellent rooms. Lobby really nice environment. Staff very professional. Location near downtown very convenient. Food restaurants very good. A true world class hotel.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christchurch, New Zealand
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 20, 2012

We had a 1 night stop over in Nairobi before our safari. What a lovely Hotel. Secure, clean, friendly staff, great meals. Our only dissapointment was that we arrived in the evening and left early the next morning so did not get to enjoy this Hotel as much as we would have liked. We did spend some time sitting out by the lovely pool and could not believe we were in the middle of Nairobi it was so quiet. You cant go wrong staying here.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Canada
Top Contributor
83 reviews 83 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 14, 2012

This is one of the finest hotels we have stayed in...beautiful rooms with all the amenities, including robes & slippers. A gorgeous pool area, luxurious spa facilities, a great gym with saunas, steams, showers, lockers and all the equipment you could want.
There are several restaurants to choose from, an excellent gift shop with affordable prices, beautiful art pieces all over the hotel. A courteous, helpful staff, lots of security, an attractive bar, a salon with full services, a lounge and free Wifi.
The lobby area is beautifully appointed and the concierge and business services are readily available.

Room Tip: The rooms over the pool have a lovelier view, but the rooms over the entrance are quieter as one doe...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 9, 2012

Hotel is somewhat dated in terms of decor but everyone is very nice, friendly and good service. Had a bad experience ordering food in the bar however - waited 40 minutes and cancelled the order for chicken wings. Not sure where they were getting them from! Stick to the restaurant where possible!

Being able to bill taxis to the hotel bill directly saved me a big headache.

Friendly staff.

When next in Nairobi I will probably try a different hotel but wouldn't cry if I had to stay there again.

Room Tip: Do not get a room on the corner as the traffic will keep you awake and disturb you during the day...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 7, 2012

The hotel is very clean and it's very proximity to the Nairobi City centre. It's a walking distance to the town. They have ample packing and their staff are most helpful. Their meals are wonderful and the rooms are very clean. You get value for your money.

Room Tip: The rooms facing the popular Central park and town centre are wonderful. You get a very good view of...
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Benton, Kentucky
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

Our recent 3 week trip to Africa began with 2 nights at the Nairobi Serena. The hotel is a secure and well run hotel with several restaurants, a beautful swimming pool and all the in-room amemities to help a traveler overcome jet lag and multiple hours on an airplane in an economy seat!

Room Tip: The rooms were very quiet and comfortable but the beds had hard mattresses. We found this to be the...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 100 hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
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