Hotel is somewhat dated in terms of decor but everyone is very nice, friendly and good service. Had a bad experience ordering food in the bar however - waited 40 minutes and cancelled the order for chicken wings. Not sure where they were getting them from! Stick to the restaurant where possible!
Being able to bill taxis to the hotel bill directly saved me a big headache.
When next in Nairobi I will probably try a different hotel but wouldn't cry if I had to stay there again.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Cheap Tickets, Agoda, Travelocity, Otel, Asiatravel.com Holdings and Tingo so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.