We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A most real memorable experience in the Serena Hotels Nairobi.” 4 of 5 stars
Review of Nairobi Serena Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Nairobi Serena Hotel to your Saves list
Nairobi Serena Hotel
5.0 of 5 Hotel   |   Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya   |  
Hotel amenities
Ranked #8 of 119 Hotels in Nairobi
Certificate of Excellence 2014
Nairobi, Kenya
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“A most real memorable experience in the Serena Hotels Nairobi.”
4 of 5 stars Reviewed November 7, 2012

The hotel is very clean and it's very proximity to the Nairobi City centre. It's a walking distance to the town. They have ample packing and their staff are most helpful. Their meals are wonderful and the rooms are very clean. You get value for your money.

Room Tip: The rooms facing the popular Central park and town centre are wonderful. You get a very good view of...
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

555 reviews from our community

Traveler rating
    297
    203
    36
    10
    9
See reviews for
66
157
42
212
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Benton, Kentucky
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

Our recent 3 week trip to Africa began with 2 nights at the Nairobi Serena. The hotel is a secure and well run hotel with several restaurants, a beautful swimming pool and all the in-room amemities to help a traveler overcome jet lag and multiple hours on an airplane in an economy seat!

Room Tip: The rooms were very quiet and comfortable but the beds had hard mattresses. We found this to be the...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
66 reviews 66 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 5, 2012

I've been staying here regularly for the last 5 years. Always excellent and friendly service from the team. Great lap pool. Very nice buffet dining room for breakfast and lunch. Nice bar. Small but efficient business centre. Well equipped gym frequented by local VIPs .

Room Tip: City view is best, And the 3 garden suites are very nice with sun lounger and gazebo and direct ac...
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
1 review
5 of 5 stars Reviewed November 4, 2012

We had a fantastic stay at Nairobi Serena Hotel! I loved the atmosphere, the art, the meals and the friendly and service-minded staff. The room was large and comfortable with a large lovely bed. The pool area was beautiful and relaxing. I even had the opportunity to join a salsa course for the first time at the gym, quite different from skiing in Norway. I would love to come back!

Room Tip: Don´t be to close to the elevator
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hook, United Kingdom
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 2, 2012

Been to the Niarobi Serena many times, as it is a lovely hotel and we like to stay here before and after safaris. On our last visit however we were not so happy. The problem was having to vacate the room by 10am when your BA flight to London departs at almost midnight. We asked if it was possible to keep the room for a little longer, and were told the hotel was full and they needed the rooms,(which is fair enough),but if we paid then it would be ok to keep the rooms until 6pm, but the charge would be about 150 dollars per room. We paid, but felt the charge was a little excessive, as most hotels would not charge as much.Having said all that we will probably return.

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 31, 2012

Classic design and lay-out. The collection of jewelry, masks, musical instruments, etc. from various countries makes waiting for the elevator a pleasure! Rooms are comfortable and functional. Those with views of the Central Park are to be recommended. Restaurants are good and the service is exemplary.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centurion, South Africa
Top Contributor
63 reviews 63 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 27, 2012

The Nairobi Serena is a very relaxing, great quality hotel that is well located in the city centre. The service is given with a smile by dedicated staff.

The rooms are clean and well serviced despite not being particularly generously proportioned.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Nairobi Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue/Processional Way | P.O. Box 46302, Nairobi GPO, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 119 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, Despegar.com, Travelocity, TripOnline SA, Hotel.de, Odigeo and Tingo so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Nairobi Serena Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.